Strategic Quality Management

Why Attend

This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them both using practical applications. Participants will learn how to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process from initiation to selection of initiatives. Moreover, the identification process of quality key result areas will be discussed. Participants will leave with the tools, skills and knowledge to start their own journey to strategize for their quality departments and produce deployment plans.

Overview

Course Outline

Schedule & Fees

Course Methodology

This course uses workshops, case studies and group debriefs to help participants understand various strategy and quality concepts and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. This course is supported by various videos on strategy and quality applications.

Team discussions and presentations are used throughout the course to foster participants’ understanding of strategic planning process with respect to quality deployment in organizations.

Course Objectives

By the end of the course, participants will be able to:

Define quality and strategy concepts highlighting the main components of strategic planning in quality
Analyze the current situation identifying opportunities to draft a strategic quality plan
Generate strategic goals for their quality department
Convert a strategic plan into an operating plan
Examine how to measure success of a strategy on quality, how to extract Key Performance Indicators (KPIs) and how to draft a quality department balanced scorecard

Target Audience

All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

Target Competencies

Strategic planning
Quality management
Management and planning
Understanding control and key performance indicators
Understanding quality frameworks

Strategic quality management and strategic thinking

Quality evolution and concepts
Dimensions of product quality
Dimensions of service quality
Quality management system: the components
The core principles of strategic quality management
Strategic deployment of quality frameworks and excellence awards
European Foundation for Quality Management (EFQM)
Evaluation of strategic management
Strategic thinking versus strategic planning in quality departments
The strategic planning and control process
Benefits of strategic management to the quality professional
Barriers of strategic implementation
The building blocks of strategic planning

Analysis of the environment

Situation analysis tools in quality departments
Quality stakeholders analysis
Defining quality visions and missions
Developing a quality statement
Setting quality strategic goals
Identifying critical success factors in quality
Key result areas and key performance indicators
Core competencies and core values

Goals, objectives and creative strategies

Goals, objectives and targets for the quality division
Financial versus non- financial objectives
The use of key result areas in the quality sector
Adopting effective strategies to achieve excellence
Examples of strategic objectives
Examples of quality department strategies
Moving from critical success factors to strategic goals

Developing operating plans

Expanding SWOT for Strategies
The how-how technique to develop quality related initiatives
Criteria of effective action plans
Linking goals, strategies, action plans and budgets
Developing a quality department plan

Measuring quality management strategy achievement

Approaches to control in quality
Using Key Result Areas (KRAs) to create KPIs for process control
Examples on quality KPIs
Types of Measures
Quality dashboard
The balanced scorecard for the quality department

Arusha

Arusha (Tanzania)2025-11-17$2975

Mombasa

Mombasa (Kenya)2026-03-16$2975