Total Quality Management (TQM): Tool Box for Continual Improvement

Why Attend

The course will provide participants with comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.

Overview

Course Outline

Schedule & Fees

Course Methodology

The course relies on the use of workshops, role plays and group debriefs aimed at helping participants understand various quality concepts and applications. The course also features hands-on experience on quality tools applications and is supported by various videos on quality tools and systems.
Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.

Course Objectives

By the end of the course, participants will be able to:

Explain the importance of quality models and identify various quality concepts and frameworks used by quality gurus
Discover the success elements of Total Quality Management (TQM) deployment
Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
Apply widely used improvement methodologies
Describe various types of benchmarking tools and techniques to boost quality initiatives

Target Audience

Individuals, managers, supervisors and all those who are engaged in quality models, awards, ISO and TQM implementation as well as improving organizational performance.

Target Competencies

Problem solving
Applying quality tools
Selecting quality models and systems
Using Lean and Six Sigma applications
Change management
Understanding ISO systems
Applying benchmarking

Introduction to Total Quality Management (TQM) Concepts

Definition of Quality and Quality Models
History of Quality
What is TQM?
Relationship Between ISO 9001 and TQM
Benefits of Implementing a Quality Model
The Cost of Poor Quality
The Gurus Comparsion (Deming, Crosby, Juran, etc.)
Selecting the Right Model for your Organization
The Quality Maturity Ladder

The Success Elements of TQM

Customer-Driven Quality
Management by Facts and Data
Enhanced Employee Participation and Decision-Making through Idea Generating Systems
Employee Reward and Recognition
Critical Success Factors and Common Failure Factors in TQM

Continual Improvement Tools and Practices

What Is a Quality Tool?
The Seven Quality Control Tools
Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
Brainstorming
Tree Diagrams: How-How and Why-Why Diagrams
Force Field Analysis
Affinity Diagrams
Process Thinking
Eliminating the Non-Value Added
Process Mapping: “The Turtle”
Lean Thinking
Visual Management and 5S Program
Poka Yoke

Continual Improvement Methodologies

Continual Improvement and Kaizen
Plan-Do-Check-Act (PDCA) and the A3 Model
Six Sigma
The Need for Innovation and Quality 4.0
The Eight Step Methodology

Benchmarking as a Tool to Improve Quality and Business Processes

What Is Benchmarking?
Why Benchmark?
Types of Benchmarking
Levels of Benchmarking

Istanbul

Istanbul (Turkey)2025-11-17$3975

Barcelona

Barcelona (Spain)2026-06-22$3975