Simplification of Work Processes and Procedures

Why Attend

'Going back to basics' is the main theme of this highly interactive course which aims to help participants recognize the need to simplify their organizational processes and procedures. The course will provide the participants with international best practices which will help them understand causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn to use tools to map and diagram processes and procedures revealing issues and opportunities for improvement. Various hands-on tools will present participants with the opportunity to transfer this knowledge to their organization and expect immediate results.

Overview

Course Outline

Schedule & Fees

Course Methodology

This course depends heavily on hands-on exercises and analysis of case studies. Through presentations and group discussions, participants will share ideas and discuss opportunities. In addition, plenary debriefs will be used to enhance the learning experience.

Course Objectives

By the end of the course, participants will be able to:

Recognize the principles of organizational design and their linkage to complexity
Identify the impact of complex policies and procedures in organizations
Examine the use of flow charts and work flow techniques
Compare various tools for simplification and mapping
Analyze and effectively distribute work allocated to employees in an organizational unit
Appraise the importance of office layout and processes in terms of improving efficiency

Target Audience

Managers, supervisors and employees who are involved in the design or simplification of procedures as well as end users.

Target Competencies

Applying simplification
Process mapping
Understanding lean and waste
Organizational design
Enhancing Productivity
Simplifying layout design

The management process in perspective

The planning – controlling link
Types of plans
Organizing and allocating resources
Directing and controlling individual and organizational performance
The control process
Types of control
Principles of organization design
Designing organizational charts
Common mistakes in organization design

Policies and procedures

Definitions and concepts
Policy and procedures manual
Importance and goals of procedures
Signs of complicated procedures
Work simplification goals
Procedure for developing effective procedures
Productivity defined
What are the causes of poor productivity?
How to improve productivity

Mapping simplification of improvement of processes and procedures methodologies and tools

The Methodology of improvement
Selection of procedure(s)
Data analysis and evaluation
Suggestions for improvement
Implementation
Follow-up and evaluation
Types of maps
Benefits of Maps
Preparing and analyzing flow charts
Simple process flow procedure charts
The parallel and sequential techniques
Lean principles to simplifying processes
The eight types of Waste
Lean Tools
5S program
Swim lane charts
Value stream mapping
Supplier Input, Process, Output, Customer (SIPOC) analysis
The turtle diagram
Shell 'ESSA' model for simplification
Procedures process flow chart
The multi column process chart
Success factors for simplification of procedures
Innovation, Industry 4.0 and impact on processes

Concept and importance of work distribution chart

Preparing and analyzing a work distribution chart
Reallocation of workload and redistribution of jobs

Simplifying space design and layout

Using spaghetti diagram for analyzing distance and department layout
Office and department layout analysis
Redesigning offices by using office layout charts

Mombasa

Mombasa (Kenya)2025-09-22$2100

Arusha

Arusha (Tanzania)2026-06-22$1995