Quality Management Professional

Why Attend

Quality management has evolved to become an internationally sought after and rewarding career. The quality management body of knowledge is developed to cover leadership, communication, strategy, and technical skills in quality and project management, among many others. This course aims to develop participants' skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, it will highlight the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through.

Overview

Course Outline

Schedule & Fees

Course Methodology

The course will challenge the participants with exercises, workshops, presentations, role-plays, and group discussions designed to make this course unique and enjoyable for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.

Course Objectives

By the end of the course, participants will be able to:

Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

Quality management
Quality control and assurance
Applying quality tools
Leadership
Team management
Understanding ethics
Using quality methodologies

Leadership and Management in Quality

Definition, similarities, and differences
Can leadership be taught and developed?
Traits of a leader in quality
Role of leadership in supporting quality management systems
Situational leadership in quality

Quality Basics and Definitions

Definition and concept of quality
History of quality
Benefits of implementing a quality model
Quality management systems - ISO9001
Total Quality Management (TQM)
Cost Of Poor Quality (COPQ)
The seven quality secrets
Examples of national quality awards
Dubai quality award
Malcolm Baldrige national quality award
Review of quality gurus
Deming’s fourteen points
Juran’s quality trilogy
Crosby’s zero-defect mindset
House of quality and Quality Function Deployment (QFD)
Six Sigma methodology
Lean principles, 5S, and Poka Yoke

Building Teams in a Quality Management System

The importance of teams in quality management projects
Barriers to team achievements
Characteristics of effective teams
Team development stages
Team members' selection tools

Improvement Tools and Techniques

Tool selection
Brainstorming
The seven classic quality tools

Check sheet
Pareto chart
Cause and effect diagram
Histogram
Scatter diagram
Control charts
Flow charts

Process mapping and process management
Management elements and planning tools
Process auditing “Turtle Diagram”
Failure Mode and Effects Analysis (FMEA)

Ethics in Quality Management

American Society for Quality code of ethics

Arusha

Arusha (Tanzania)2025-09-22$1995

Kampala

Kampala (Uganda)2026-06-22$2100