Why Attend
This practical and highly popular workshop rapidly develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution to the workplace.
Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing
Develop the skills and attributes of a first-class office professional and make a greater contribution in their workplace.; Become more confident; Become more proactive; Communicate more confidently and effectively with your manager, colleagues, and other departments; Deal with the difficulties and pressures of working in a modern office.; Prioritize between urgent and important tasks; Plan, organize and manage time more effectively; Present yourself more confidently and efficiently; Write, email and use the phone more professionally and effectively.
n/a
DAY 1
Setting the scene, assessing existing skills, Time Management
Assessing prior skills and knowledge
Competencies required
Perceptions, attitudes, and beliefs
Learning Styles/Thinking Styles
Time management skills
Time Management Group Activity 1
Video on time management
DAY 2
Organizing and Planning
Managing workflow
Techniques for organizing and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
Group Activity
Mind Mapping
Video
Group Activity – mind mapping exercise
DAY 3
Communication Skills
Understanding Assertiveness
Group Activity on assertiveness
Listening and questioning skills
Group activity on listening effectively
Body Language
Group activity on body language
Video
DAY 4
Team working
Conflict management
Dealing with difficult people
Managing upwards
Stress management
Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
DAY 5
Presentation skills
Telephone skills
Writing skills
Email etiquette
Presentation skills
Group Exercise – delegates to prepare and present a 4-minute presentation on a topic to be agreed upon.
Review of the week