Interpersonal Communication Skills

Why Attend

Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level. This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts in order to improve quality of relationships and productivity.

Overview

Course Outline

Schedule & Fees

Course Methodology

This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition, case studies, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation.

Course Objectives

By the end of the course, participants will be able to:

Apply the skills necessary to communicate in an effective manner
Demonstrate their ability to communicate across cultures
Employ techniques for listening actively and empathically
Manage interpersonal conflict
Handle feedback and criticism constructively

Target Audience

Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job.

Target Competencies

Verbal and non-verbal communication
Influencing others
Assertiveness
Active listening
Building rapport
Networking and giving feedback
Conflict management

Effective communication

Introduction to communication
Communication levels and definitions
Communication functions
The 4 principles of interpersonal communication
Elements of the communication process
Communication delivery aspects
Non- verbal communication
Building rapport
Where can miscommunication occur?
Barriers to effective communication
Overcoming communication barriers
The communication funnel

Communication across cultures

Improving cross-cultural communication: guidelines
'DiSC' personal development profile
Stages of team development
The arts of persuasion
Areas of growing your sphere of influence
Communicating within multi-cultural teams
Stages of team growth
Universal laws of persuasion: process

Active listening

Hearing versus listening
Active versus passive listening
Tips to improve active listening skills
3 aspects of active listening
Active listening skills inventory
Using different questioning techniques
Closed and open questions
Probing types questions
Pitfalls of leading questions

Communication behavior and conflict management

Assertive, passive and aggressive behaviors
Verbal and non-verbal components of communication behaviors
Conflict management
Types of conflicts
Sources of conflicts
Conflict management styles
Essential conflict management skills
Learning to say 'no'
Guidelines for applying 'no'

Constructive feedback and criticism

The value of feedback
Positive versus negative feedback
Giving constructive criticism
Receiving criticism

Mombasa

Mombasa (Kenya)2024-11-11$1975

Cape Town

Cape Town (South Africa)2025-10-20$2975

Arusha

Arusha (Tanzania)2026-05-18$2975