Why Attend
Every day significant monies are made and lost by organizations as a result of the contractual terms and conditions governing contracts for the purchase of goods, equipment, and services. Since all business activities are governed by contractual relationships, it is increasingly important for all those dealing with outside organizations to have an understanding of how to obtain the best possible agreement for their organization. This involves skills in negotiating and drafting the contract, as well as managing the same and negotiating issues and disputes that may arise.
Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing
Provide an understanding of how contracts are formed; Give an in-depth analysis of issues behind major contract clauses; Enhance understanding of different contracting strategies and structures; Learn how to transfer risk through different contract types; Understand dispute resolution techniques through courts and other alternative methods; Apply the main negotiation phases – Planning, Discussion, Proposing, Summarising and Concluding; Achieve ‘win-win’ outcomes within the bargaining process; Understand the significance of disputes, their causes and the long term impact they can have on business relationships; Identify and use strategies to resolve the causes of disputes
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Module 1:
The Essentials of Contracting
Day1: How Contracts are Formed
The reasons for using contracts
Basic principles in contract formation
Examples of formalities for contract formation
The use of written or oral contracts
Authority to sign a contract
Basic contractual structures
Use of different types of contract for different business models
Ethical issues
Day 2: Main Contract Provisions and Associated Issues
Scope of Work
Force majeure
How to deal in volatile market conditions
Delivery and acceptance
Termination and Suspension
Warranty
Selecting the appropriate law to govern the contract
Entire Agreement
Day 3: Changes and Variations
Changes to the contract
Scope variations
Use of variations clauses
Evaluating scope changes
Extensions of time
Disruption
Changes in sequence and timing
Controlling and managing change
Day 4: Contractual Documents and Payment Issues
Letters of Intent and Award
Bonds
Progress Payments
Parent Company Guarantees
Use of commercial standard documents
How contracts end
Suspension and Termination
Types of damages
Day 5: Dispute Resolution
Avoiding disputes
Recognizing disputes when they arise
Contract clause to encourage negotiation
Third-party dispute resolution
Courts
Arbitration
Alternative methods – including mediation
Post review and analysis
Module 2:
Negotiating & Dispute Resolutions
Day 6: Fundamentals of Negotiation
Building business relationships - the impact of disputes on “partnerships”
4-phase structure: Preparation, Discussion, Proposing, Bargain & Close
Use of concessions; best alternative to a negotiated settlement (BATNeS)
Preparing the case, objectives (entry/exit points) and concessions
Common mistakes to avoid
Day 7: The Negotiator’s Toolbox
Planning an appropriate environment for the meeting
Opening discussion, priorities, information needs, and building trust
Using proposals –conditional and unconditional to move the meeting on
Closing the bargain: trading concessions, summaries, recording outcomes
Alternatives to negotiating outcomes to a dispute
Day 8: Negotiating Styles, Tactics and Ploys
Cultural & international issues: negotiating styles around the World
Emotion and negotiation – managing negative emotions
Interpreting non-verbal communication – do’s and don’ts
Push/pull styles and silence as a tactic
60 common tactics and how to counter them
Day 9: Personal Skills in Dispute Negotiation
Motivators of conflict and 5 alternative approaches to the dispute resolution
Team negotiations – Why? What? How? Who? When?
Handling conflict and deadlock
Personal skills development - fitness check
Day 10: Putting it All Into Practice
Leaders’ contribution of mission and self-belief in critical situations
Team allocation and orchestration of specialists - mediation process
Negotiation case study – plan, bargain, review, analysis of results
The do’s and don’ts of negotiating – success in dealing with assumptions
Murphy’s law - improving what we do – final action planning