Organizational and Departmental Communication

Why Attend

Communication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information.

Overview

Course Outline

Schedule & Fees

Course Methodology

This course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies, practical exercises and presentations by participants followed by group discussions.

Course Objectives

By the end of the course, participants will be able to:

Identify effective frameworks for constructive interdepartmental communication
Demonstrate excellent internal customer service skills
Use proactive approaches to simplify work processes between departments
Apply different team building models to create alignment within the organization
Solve interdepartmental conflict by identifying and removing communication barriers
Develop a plan for enhancing overall organizational communication

Target Audience

Managers, supervisors and professionals who interact with other departments, teams or business units.

Target Competencies

Relating to others
Gaining commitment
Teamwork
Collaboration
Role awareness
Conflict resolution

Organizational communication

Definition of interdepartmental communication
Direction of communication within an organization
Formal versus informal communication
The organizational grapevine
Organizational culture and its effect on performance
Levels of company culture
Determining the strength of company culture
Organizational values and attitudes
Communication blockers

Internal customer service

Internal customer service definition
Importance of excellent internal customer service
The service profit chain
Silo mentality
Breaking down the silo
The service quality factors
Building rapport with internal customers
Handling customer complaints

Simplification of work processes between departments

Signs of complicated or inefficient processes
Simplifying work processes
Work simplification stages
Data analysis and evaluation
Work Breakdown Structure (WBS)

Interdepartmental team building

Removing the 'us-against-them' mindset
Building an interdepartmental team
Characteristics of successful teams
Team cohesiveness
Team building models and applications
Creating alignment between different units
The power of synergy
From working alone to working in teams

Resolving interdepartmental problems and conflicts

Identifying departmental problems
Problem solving techniques
Resolving interdepartmental conflict
The positive side of conflict
Conflict and team performance
Conflict management styles

Efficient and effective organizational communication

Effective organizational communication
Choosing the right communication medium
Information richness of different channels
Eliminating communication overload
Signs of inefficient communication

Kigali

Kigali (Rwanda)2024-10-07$1975

Manila

Manila (Philippines)2025-10-20$3775

Kuala Lumpur

Kuala Lumpur (Malaysia)2026-05-18$3775