Overview
Course Outline
Schedule & Fees
Course Methodology
Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing
Course Objectives
The importance of planning in successful negotiations; Approaches in negotiations; Standards of ethics; The importance of determining, rating, and valuing the issues in a negotiation; Evaluating strengths and weaknesses; Important issues in various contract clauses; Important elements of the final preparation; Common negotiation tactics & countermeasures; Gain experience & confidence through the actual negotiation of sample cases
Target Audience
Target Competencies
n/a
DAY 1
What Makes a Negotiation a Success?
- Negotiation Exercise Number 1
- Personal obstacles to a successful negotiation
- Purchasing responsibilities as a negotiator
- Identifying the phases of a negotiation
- Understanding the phases of a negotiation
- What makes the “ winners” win – the elements of success
- Comparing Approaches in Negotiations
- Looking for a better deal for both parties
- When to use what style of negotiation
- Protecting yourself and your company
- Using Time as a key element
- Negotiation Exercise Number 2
DAY 2
The Expert Negotiator Has Many Talents
- Skill sets and knowledge requirements
- The role of intuition and Emotion
- Understanding your present personal capability
- Defining the negotiator competencies
- Uncovering the learning gap
- Identifying what should be negotiated
- Positioning the negotiation
- Determining the supplier's likely position
- The influence of long and short term supplier relationships
- The importance of research
- Negotiation Exercise Number 3
DAY 3
Valuing Issues for Both Sides
- Understanding price and cost
- Determining the suppliers pricing strategy
- Life cycle costing and improving added value
- Developing price indices
- Needs of a standard contract
- Developing terms and conditions of contract
- Transfer of ownership and risk
- Warranties & spare parts issues
- Liquidated damages
- Negotiating contractor contingencies
- Economic price adjustment clauses
- The Tender Process – does it add value
- Developing a tender assessment model
- Negotiation Exercise Number 4
DAY 4
What Happens Inside Every Negotiation - Getting to “ Yes “
- Negotiation in an e-Commerce environment
- Testing the potential benefits of e-Commerce
- Ethics in negotiation & tendering
- Developing a transparent & ethical organization
- Negotiating with different cultures
- Telephone negotiations
- How to communicate your needs
- How to move the other party to your viewpoint
- How to gain an advantage through listening
- Body language and uncovering deception
- Negotiation Exercise Number 5
DAY 5
Common Negotiation Tactics & Countermeasures
- Framing the negotiation
- Deciding your tactics and counter-tactics
- Dealing with bargaining
- How to concede to gain an advantage
- How to keep the seller selling
- Dealing with deadlocks in negotiations
- Avoiding The Funny Money Trap
- Lessons in negotiation from history
- 24 essential things to do in any negotiation
$3875
Kuala Lumpur
Country: Malaysia
Duration: One week
Date: 27–31 Oct 2025
Register
$4475
Istanbul
Country: Turkey
Duration: One week
Date: 23–27 Mar 2026
Register