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→ Business Continuity and Crisis Management
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→ Customer Service
→ Data Management and Business Intelligence
→ Digital Innovation and Transformation
→ Energy and Water Management
→ Financial Technology (FinTech)
→ Health, Safety and Environment
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→ Interpersonal Skills and Self Development
→ IT Management
→ Leadership and Management
→ Legal
→ Maintenance and Engineering
→ Marketing and Sales
→ Monetary Economics
→ Monitoring and Evaluation
→ Oil and Gas
→ Planning and Strategy Management
→ Port and Shipping Management
→ Procurement and Supply Chain Management
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Writing Effective Policies & Procedures

Why Attend

All business activities are governed by writing policies and procedures. Much effort is spent on looking at how to draft documents, and, while this is important, it sometimes overshadows the importance of the Policy or Procedure, and related documents such as Specifications and Standards.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Increase recognition of the use of Policy and Procedures; Develop drafting skills, which will be useful tools in all types of documents; Improve clarity of expression in documents; Increase working knowledge of implications and potential problems with Policy and Procedures; Better awareness of the commercial impact of drafting issues; Improve ability to reduce the risks

Target Audience

Target Competencies

n/a

Day One

Introduction to Policy & Procedure Writing

  • Introduction

  • Why they are important

  • What makes a good Policy

  • The structure of Policy and Procedures

  • Writing styles

  • Incorporation of other documents

Day Two

The Governance and Roles involved in Policy

  • The role of Policy and Procedures

  • What needs to be included

  • Who needs to be involved

  • The review process

  • The approval process

  • Publication

Day Three

How to Implement Policy & Procedures

  • Review of examples of Policy and Procedures

  • Avoiding ambiguity

  • Standards –ISO

  • Communications

  • How to ensure staff compliance

  • Maintenance

Day Four

Drafting Policy & Procedure

  • Drafting guides

  • Best practice

  • Useful tips

  • Effective writing

  • Commercials

  • Drafting exercises, based on the documents reviewed

Day Five

Case Studies and Workshops

  • Case Studies

  • Groups

  • Workshop objectives

  • Workshop

  • Final wrap-up

  • Discussion

$5875

Kingston

Country: Jamica

Duration: One week

Date: 17–21 Nov 2025

Register

$3875

Bangalore

Country: India

Duration: One week

Date: 01–05 Jun 2026

Register