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Course Category
→ Accounting and Finance
→ Administration and Secretarial
→ Auditing and Governance, Risk and Compliance
→ Banking, Insurance and Financial Services
→ Business Continuity and Crisis Management
→ Communication and Writing Skills
→ Construction Management
→ Contracts Management
→ Customer Service
→ Data Management and Business Intelligence
→ Digital Innovation and Transformation
→ Energy and Water Management
→ Financial Technology (FinTech)
→ Health, Safety and Environment
→ Human Resources and Training
→ Interpersonal Skills and Self Development
→ IT Management
→ Leadership and Management
→ Legal
→ Maintenance and Engineering
→ Marketing and Sales
→ Monetary Economics
→ Monitoring and Evaluation
→ Oil and Gas
→ Planning and Strategy Management
→ Port and Shipping Management
→ Procurement and Supply Chain Management
→ Project Management
→ Public Relations
→ Quality and Productivity
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Certified Employee Relationship Specialist

Why Attend

The seminar is designed to develop increased productivity and motivation through the application of best practices in the way that employees are treated by the organization. The seminar will enable the creation of a working environment in which all staff is able to contribute to their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader; Know how to manage change; Be able to deal with performance problems and modify the behavior of employees; Be able to influence the behavior of managers and team leaders; Be able to operate disciplinary procedures and grievance procedure; Know how to manage absence; Understand the role of an Employee Assistance program

Target Audience

Target Competencies

n/a

DAY 1

The Core Role of Employee Relations

  • The Context

  • Change Management

  • ER and Nationalisation

  • Understanding the Rationale of ER

  • The Core Role of ER

  • The distinction between the role of the ER and the role of the Manager

  • The Impact on Policies and Procedures

  • Change Agent and Employee Champion

  • The Psychological Contract

DAY 2

The ER Function in Practice

  • Communications

  • Team Briefing

  • Consultation

  • Discipline - Gross misconduct

  • Discipline - poor performance

  • Appeals

  • Handling sickness absence

  • Return to work interviews

  • Notification Rules

  • Trigger Mechanisms

DAY 3

Supporting the Manager, Supervisor, or Team Leader

  • Grievances

  • Conducting the Grievance Interview

  • Management’s right to manage

  • Equal Opportunities

  • Discrimination

  • Equality and diversity

  • Harassment and Bullying

  • Motivation

DAY 4

Managing Performance, Counselling, Providing Employee Assistance

  • The performance management process

  • Motivation and Goal Theory

  • Giving Feedback

  • Coaching

  • Counseling – Managers and Supervisors

  • Counseling employees

  • A Counselling Style Inventory

  • Employee Assistance Programmes

DAY 5

Getting the Best from People

  • Getting the best from People

  • Then characteristics of leaders

  • Leading Vs Managing

  • Leadership Competencies

  • Leadership development

  • 360-degree feedback

  • Seminar review

  • Personal Development Planning

$4475

Rome

Country: Italy

Duration: One week

Date: 15–19 Sep 2025

Register

$3275

Hong Kong

Country: China

Duration: One week

Date: 25–29 May 2026

Register