Certified Employee Relationship Specialist

DAY 1

The Core Role of Employee Relations

• The Context

• Change Management

• ER and Nationalisation

• Understanding the Rationale of ER

• The Core Role of ER

• The distinction between the role of the ER and the role of the Manager

• The Impact on Policies and Procedures

• Change Agent and Employee Champion

• The Psychological Contract

DAY 2

The ER Function in Practice

• Communications

• Team Briefing

• Consultation

• Discipline - Gross misconduct

• Discipline - poor performance

• Appeals

• Handling sickness absence

• Return to work interviews

• Notification Rules

• Trigger Mechanisms

DAY 3

Supporting the Manager, Supervisor, or Team Leader

• Grievances

• Conducting the Grievance Interview

• Management’s right to manage

• Equal Opportunities

• Discrimination

• Equality and diversity

• Harassment and Bullying

• Motivation

DAY 4

Managing Performance, Counselling, Providing Employee Assistance

• The performance management process

• Motivation and Goal Theory

• Giving Feedback

• Coaching

• Counseling – Managers and Supervisors

• Counseling employees

• A Counselling Style Inventory

• Employee Assistance Programmes

DAY 5

Getting the Best from People

• Getting the best from People

• Then characteristics of leaders

• Leading Vs Managing

• Leadership Competencies

• Leadership development

• 360-degree feedback

• Seminar review

• Personal Development Planning