Employee Relations and Engagement

Why Attend

In today’s dynamic and diverse workplace, strong employee relations and active engagement are no longer optional—they are essential for organizational success, resilience, and sustainable growth. As businesses evolve to become more people-centric, fostering a positive and inclusive work environment where employees feel respected, supported, and motivated is a key competitive advantage.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Understand the principles and best practices of employee relations and engagement.; Manage workplace issues such as conflict resolution, grievances, and discipline effectively.; Foster employee commitment through engagement strategies aligned with organizational goals.; Strengthen communication and trust between management and staff.; Analyze and improve employee experience and organizational culture.; Design and implement employee engagement action plans and surveys.

Target Audience

This program is ideal for: HR Managers and HR Business Partners; Employee Relations Officers; Line Managers and Team Leaders; Organizational Development Specialists; Internal Communications and Culture Officers; Talent Management and Engagement Professionals; Supervisors and Department Heads responsible for team performance

Target Competencies

n/a

Day 1: Foundations of Employee Relations and Engagement

Welcome and program overview by Commonwealth Training and Consulting Africa
Definitions and distinction between employee relations and engagement
The psychological contract and employee expectations
The link between engagement, performance, and retention
Models of employee engagement (Gallup, Aon Hewitt, etc.)
Diagnosing employee relations challenges: causes and consequences

Day 2: Managing Workplace Conflict, Discipline, and Grievances

Types of workplace conflict and resolution strategies
Progressive discipline and fair treatment processes
Handling employee complaints and internal investigations
Mediation, arbitration, and alternative dispute resolution
Employment law basics related to ER (grievance, dismissal, etc.)

Day 3: Building Engagement through Communication and Leadership

The role of leaders and managers in driving engagement
Creating a culture of trust and psychological safety
Internal communication tools and two-way feedback mechanisms
Recognition, rewards, and non-financial motivators
Emotional intelligence and empathy in people management

Day 4: Measuring, Analyzing, and Improving Engagement

Engagement KPIs and survey design (pulse vs. annual surveys)
Interpreting employee engagement data and reports
Segmenting engagement initiatives by department or function
Case studies: Successful engagement programs in action
Linking engagement to performance management and appraisal

Day 5: Strategic Planning and Sustaining Long-Term Engagement

Embedding engagement into HR strategy and organizational values
Onboarding, career development, and inclusion as engagement tools
Change management and its impact on engagement
Employee lifecycle and experience mapping
Capstone project: Designing a customized engagement strategy for your organization
Action planning, wrap-up, and certificate distribution

$2475

Mbabane

Country: Eswatini

Duration: One week

Date: 27–31 Oct 2025

$1475

Nairobi

Employee Relations and Engagement

Overview

Course Outline

Schedule & Fees

Course Methodology

Course Objectives

Target Audience

Target Competencies

$2475

Country: Eswatini

Duration: One week

Date: 27–31 Oct 2025

$1475

Country: Kenya

Duration: One week

Date: 16–20 Mar 2026