The Professional Certified Office Manager Programme

Why Attend

This program empowers Senior Secretaries to enhance their influence and partnership with senior management, driving executive success. It builds on existing capabilities by introducing advanced competencies, interactive team exercises, and practical video-based learning. Participants will benefit from networking opportunities with peers across industries, developing critical people and social skills. The course focuses on improving performance, achieving outstanding results, and preparing participants for future challenges in their role.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Creating opportunities for your personal development and accepting the challenges when they arise; Managing yourself, your subordinates, your colleagues and your boss more effectively; Developing the competence & managerial aspects of your role; Improving your confidence, assertiveness and communication skills; Managing the stress and pressure in an increasingly challenging environment; Understanding your own and others personality & its effect on behavior; Make better and more effective decisions; How to communicate better with a wide range of people; How to negotiate with others more effectively; How to use a variety of time tools effectively; Improvement in memory skills; How to motivate yourself and others How to analyze your performance for future development opportunities

Target Audience

Target Competencies

n/a

DAY 1: Defining and Developing the Role

The Executive PA – your vital partnership with management
Defining the responsibilities and authority of your role. Biases & prejudice
Identifying ways of broadening your role and creating opportunities to increase your responsibilities
Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success
Understanding your own and others personality & subsequent behavior
Team Exercise

DAY 2: Effective Communication

Interacting with others and networking for success – getting yourself seen and heard
Developing and advancing your relationship with your manager/director
Improving your communication skills – negotiating, influencing, persuading and delegating
Individual, Team & Group exercise on Consensus

DAY 3: Developing Confidence

Trusting your initiative and judgment
Saying "no" constructively
Problem Solving & Decision making tools
Team roles and interaction with others
Video Presentation Skills
Individual & Team Exercise Tantrix & Colour Blind

DAY 4: Developing and Improving Key Skills

Improving your confidence and assertiveness
Practicing effective time management skills
Concentrating, thinking, listening and making decisions under pressure
Conflict Management
Improving your memory
Video Conflict Management
Team Exercise & Leadership Practice Building/Tower Exercise

DAY 5: Getting Results

Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
Achieving results through others
Managing stress and pressure that comes with change and challenge
Measuring your performance based on objectives, standards, responsibilities set and achieved
Preparing for your development
Action planning
Group Exercise

$3875

Abu Dhabi

Country: UAE

Duration: One week

Date: 24–28 Nov 2025

$1875

Kampala

The Professional Certified Office Manager Programme

Overview

Course Outline

Schedule & Fees

Course Methodology

Course Objectives

Target Audience

Target Competencies

$3875

Country: UAE

Duration: One week

Date: 24–28 Nov 2025

$1875

Country: Uganda

Duration: One week

Date: 30 Mar–03 Apr 2026