Basics of Human Resource Management

DAY 1

An Overview of Human Resource Management

• Introducing Human Resource Management (HRM)

• Human Resource Management V Personnel Management

• Main activities, responsibilities, and tasks of HRM

• Introducing Strategic HRM (SHRM)

• Personnel jobs and systems

• Typical department structure – HRM department case study

• Qualifications and Professional Study

• Personal qualities needed for HRM work

DAY 2

Administration & Performance Management

• Administration and business support

• Monitoring and reporting, e.g Sickness and Absence

• Absence Management Case Study

• Introduction to HR databases and computer systems

• Security and confidentiality of employee records

• Performance management in a multi-cultural setting

• Appraisal systems and 360-degree feedback

• The employee disciplinary interview

DAY 3

Recruiting, Rewarding, and Retaining Employees

• Flexibility and introducing the ‘flexible firm’

• Pay and reward, compensation and benefits

• Introducing ‘total reward’ concepts

• Recruitment and selection

• Assessment and development centers

• The use and limitations of aptitude tests and psychometrics

• Use of references

• Induction for new employees

DAY 4

Working with and Assisting Employees

• Managing employee problems

• Employee Assistance Programmes (EAP)

• Complying with employment law

• Equality of opportunity & employee diversity

• Dignity-at-work, Bullying & Harassment

• Grievance and conducting workplace investigations

• Introducing workplace mediation

• Exit procedures and exit interviews

DAY 5

HR Planning, Learning & HR Ethics

• What is learning?

• Training and Development

• Human resource planning

• Integrated HR strategies

• HR and Training and Development

• HRM Ethics

• Professional Conduct

• Personal action planning and continuing personal development (CPD)