Effective Performance Management

DAY 1

Introduction to Performance Management

• Introduction – The context for performance management

• The case for performance management

• The principles of effective performance management

• What makes people try hard?

• The role of HR within performance management

• The role of Managers, Supervisors and Team Leaders within performance management

• The use of competencies in Performance Management

• Addressing the performance gap

DAY 2

Starting Well: Objectives and Feedback

• Introducing the principles to your team

• The importance of agreeing to objectives

• Quantitative and Qualitative objectives

• SMARTMaC Objectives

• Providing feedback

• Positive reinforcement

• Developmental feedback

• Distinctions Feedback and Criticism

DAY 3

Relationships and Coaching

• The Ask/Tell Matrix

• Empowerment in practice

• The eight steps of an effective coaching session

• Case studies

• Handling disciplinary issues

• Dealing with complaints

• Handling absenteeism and sickness problems

• The key ways of improving attendance

DAY 4

Finishing Well: Making Appraisal a Motivating Experience

• The Purpose of Performance Appraisal

• Monthly/Quarterly/Annual Reviews

• The practical issues

• Agreeing with the evaluation

• Forced Ranking and Expected Distribution

• The links to reward

• Merit pay

• Personal Development

DAY 5

Advanced Performance Management

• 360-degree feedback

• Emotional Intelligence

• Integrated strategic performance management

• Internal and external reporting frameworks,

• Balanced scorecard techniques,

• Links to a Strategic Advantage

• Course Summary

• Personal Development Planning