Human Recourses KPIs and Metrics

Day 1

Introduction to HR KPI and Metrics

• What are HR KPIs and Metrics?

• Importance and benefits of HR KPI and Metrics

• Difference between HR KPI and Metrics

• Framework for KPI & Metrics

• Blunders of not having these in place

Types of HR KPIs

• Compensation

  • Salary competitiveness

  • Healthcare and employee benefits

  • Employee productivity rate

  • Return on Investment

Day 2

Types of HR KPIs

• Employment

  • Employee tenure

  • Absenteeism rate

  • Termination rate

  • Cost per employee

  • Training cost and effectiveness

• Cultural

  • Employee satisfaction

  • Leaves provided and availed

  • Organizational culture training

  • Employee promotion rate

Day 3

Types of HR KPIs

• Performance

  • Competency percentage

  • Internal job posting (IJP’s)

  • On-Job Training (OJT)

  • Feedback mechanism

Steps to Designing KPIs

• Identifying the key strategic objectives

• Defining success for each objective

• Deciding on how to measure the success

• Writing the KPIs

• Defining levels [example: 1(Basic)-5(Expert)] and clear description of each level

• Identify the level of performance expected for each role in a particular department

Day 4

Key Areas to Track and Monitor

• Sales and marketing KPIs

• Financial KPIs

• HR and change management KPIs

• IT and customer service KPIs

• Health and safety KPIs

Important Metrics to Consider

• Determining whether on track to reach the goal

• Evaluating the success of the strategies based on the key metrics

• Analyzing and assessing the area of improvement

• Recognizing opportunities and challenges

• Customer satisfaction

• Organizational success

Most Important Financial KPIs

• Revenue Growth calculation

• Source of income

• Revenue concentration

• Tracking profitability over time

• Working capital

Day 5

Important Training KPIs to Track

• Qualifying ratio of activities

• Average test score

• Percentage of training completion

• Competency rate

• Compliance rate

• Absenteeism rate

• Complete training duration

Types of Performance Indicators

• Quantitative and qualitative indicators

• Leading and lagging indicators

• Input and output indicators

• Process indicators

• Directional and actionable indicators

• Financial indicators

Strategically Planning the KPIs

• Focusing on performance metrics

• Using the right tools and software

• Appointing a responsible employee to track and maintain reports

Basic KPI Formulae to Quantify Performance

• Counting

  • Customer satisfaction

  • Accidents at workplace

  • Total sales

• Percentages

  • Percentage customer satisfaction

  • Employee engagement

  • The positive outcome of the sales call

• Sums or Totals

  • Time spent in sales calls

  • Sales revenue invoiced

• Averages

  • Average customer satisfaction

  • Average days lost

  • Average sales revenue against the call made

• Ratios

  • Sales revenue received divided into revenue invoiced

  • Sales revenue divided by the time required in generating revenue