Measuring & Maximising Training ROI

Day One

Introduction – An Overview of the Strategic Role of Training

• The strategic context of training

• The business case for training investment

• The principles of effective employee development

• Training models and approaches

• Establishing training needs

• Evaluating training

• Establishing appropriate processes for measuring training return on investment (ROI)

• The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI

Day Two

Aligning Training to Business Objectives: Maximizing Training ROI

• The organizational context

• Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps

• Identifying the training need

• Aligning training with business needs

• Planning training

• Delivering effective training

• Maximising training ROI

Day Three

Measuring Training Return on Investment ROI

• The arguments for and against measuring the cost and effectiveness of training

• Making the business case

• What and how to measure

• Identifying the appropriate success criteria

• Measuring the effectiveness of training

• Forecasting costs

• Forecasting benefits

• Calculating the training ROI

Day Four

Managing the Training Process

• Identifying the appropriate approach to training

• The roles and responsibilities of senior managers, HR professionals, line managers and employees

• Establishing training objectives at the strategic level

• Identifying training objectives at the operating and individual level

• Maximising ROI - preparing training budgets

• Planning and Implementing training

• Internal or external training provision

• Determining how training will be evaluated

Day Five

Evaluating Training

• Evaluation models and approaches

• Purpose of evaluation

• Some myths about evaluation

• Levels of evaluation

• Evaluation methodologies

• Linking evaluation to training ROI

• Course summary

• Personal development planning