The HR Administrator's Role

Day One

Does HR provide a good service?

• Introductions and Course Objectives

• What does HR do v What should it do

• How should HR success be measured

• Getting HR aligned with organizational needs

• Debrief review

• Understanding who is our customer

Day Two

HR in alignment from structure to strategy – how it all works

• Moving to greater effectiveness- the new shape of HR functions

• The key critical areas of HR –the new HR map of activities

• Key activity one – where HR fits with organizational strategy

• Ways of improving cooperation between HR and other departments

• Tools to help us work better with other departments

Day Three

From recruitment to performance appraisal – critical processes

• Key activity two Recruitment and selection – your involvement in the process. Recruitment is the gateway into the organization

• Recruitment in action

• A recent improvement in the recruitment process and how to streamline the process

• Key Activity three Performance appraisal – how much does this cost –

• Is performance appraisal good value? What is it designed to do?

• The need to measure and collect two critical pieces of data – Competencies and performance ratings. How to improve this process

Day Four

Training and HR processes

• Key activity four How to code, prioritize and get a streamlined system for training

• The new training schema

• Activities involved in training – getting it right

• Key activity five – Pay bonus and rewards - new ideas and methods to improve motivation

• Key activity six – Grievance – disciplinary and rules and regulations – the most difficult area; disciplinary issues

• What other companies do – Case Studies

Day Five

Making things happen correctly

• Key activity seven – HR’s role as leaders

• Innovation in succession planning – approaches

• Key activity eight – People are not your most valuable asset – the right people are – measuring human capital

• Key activity nine – the new HR powerhouse – manpower planning

• Using HR data to significantly help the business

• Key activity ten – the role of HR in managing processes