Human Resources Management Basics

DAY 1

An Overview of Human Resource Management

• Introducing Human Resource Management (HRM)

• Human Resource Management V Personnel Management

• Main activities, responsibilities, and tasks of HRM

• Introducing Strategic HRM (SHRM)

• Personnel jobs and systems

• Typical department structure – HRM department case study

• Qualifications and professional study

• Personal qualities needed for HRM work

DAY 2

Administration & Performance Management

• Administration and business support

• Monitoring and reporting, e.g Sickness and Absence

• Absence management case study

• Introduction to HR databases and computer systems

• Security and confidentiality of employee records

• Performance management in a multi-cultural setting

• Appraisal systems and 360-degree feedback

• The employee disciplinary interview

DAY 3

Recruiting, Rewarding and Retaining Employees

• Flexibility and introducing the ‘flexible firm’

• Pay and reward, compensation and benefits

• Introducing ‘total reward’ concepts

• Recruitment and selection

• Assessment and development centers

• The use and limitations of aptitude tests and psychometrics

• Use of references

• Induction for new employees

DAY 4

Working with and Assisting Employees

• Managing employee problems

• Employee Assistance Programmes (EAP)

• Complying with employment law

• Equality of opportunity & employee diversity

• Dignity-at-work, Bullying & Harassment

• Grievance and conducting workplace investigations

• Introducing workplace mediation

• Exit procedures and exit interviews

DAY 5

HR Planning, Learning & HR Ethics

• What is learning?

• Training and Development

• Human resource planning

• Integrated HR strategies

• HR and Training and Development

• HRM Ethics

• Professional Conduct

• Personal action planning and continuing personal development (CPD)

DAY 6

Manpower Planning

• Manpower Planning

• Technique to determine the number of recruits

• Recruitment

• Recruitment from External Resources

DAY 7

Employee Selection

• Employee Selection

• Pre-employment assessment

• Remuneration & agreements

Connecting HR Metrics and Analytics with Action 1

• Change Management

• Employee Relations

• The relationship between HR and the Line

• The Use of Competencies

• Employee Development

• Succession Planning

Planning, design, and development

• General

• Objectives

• Activities

DAY 8

Training and Development

• Developing Employees

• Training process

• Assessing training requirements

• Competency analysis

• Enhance training effectiveness

• Type of training program

• Evaluation of training effectiveness

Employee Performance Management

• Career Planning and Development

• Career Stage

• Career Anchors

• Career Management and the First Assignment

• Retaining employees

DAY 9

Relations in workplace

• About relations in the workplace

• Conflicts

• Key performance indicators

• Improvement of relations

HR Scorecard

• HR Strategy Map

• HR Scorecard

• Template for HR Manager

DAY 10

Exam & Certification

• Exam on Human Resource Management

• “Human Resource Management” Certificate