Training and Development Professionals

Day 1

The strategic framework of training: an overview

• The role of a training department

• Approaches aligning training with strategy

  • From top down to pulse-taking

• Marketing training within the organization

  • Training preparations

  • Guidelines for promotional material

  • Your training announcement template

• Partnering with managers and supervisors

  • The style inventory

  • Planning, preparation, presentation and follow-up with managers and supervisors

  • Roles and responsibilities

Day 2

The role of the training professional in TNA

• The importance of identifying needs

• The training needs an assessment process

• Data collection methods: quantitative and qualitative

• Advantages and disadvantages of the quantitative and qualitative methods

• Approaches to identifying needs

• Workshop: applying training needs assessment

Day 3

Selecting Subject Matter Experts (SMEs)

• Qualifications for internal trainers

• Internal trainer selection process

• Train the Trainer boot camp

• Feedback and coaching template for internal trainers

Day 4

Hiring a consultant or external trainer

• Screening consultant's criteria worksheet

• Proposal evaluation

• Review of a training proposal

• Consultant interview evaluation questions

• Monitoring consultant performance: beginning, during, and closing

Day 5

Demonstrating the success of training

• Lessons on how to evaluate training

• The four levels of evaluation

• Linking evaluation levels with TNA

• Linking Evaluation Levels with Instructional Learning Objectives (ILOs)

• Components of a complete ILO

• The ROI process model

• Tabulating program costs

• Calculating ROI

Competencies of the training professional

• Competency defined: the iceberg metaphor

• Competency: components and types

• Foundational competencies for training professionals

• Key actions and behaviors

• Your personal development plan