Why Attend
This intensive training course examines how to develop and master the key areas of Human Resource Management (HRM). HR is changing beyond recognition from the days of the old Personnel Departments. HR is now recognized as a strategic source of competitive advantage and as a predictor of future business performance. This exciting program will bring you up to date on the latest techniques and approaches that are appropriate ineffective management of Human Resources.
Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing
Understand Strategic HRM approaches (SHRM); Describe the role and functions of the Personnel/HR Department; Demonstrate a thorough understanding of employee resourcing, recruitment & reward; Describe best practices in working with employees with problems; Understand performance management in a multi-cultural environment; State the HR Ethics
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DAY 1
An Overview of Human Resource Management
The changing world of business and its impact on the Human Resource Function
Introducing Human Resource Management (HRM)
The difference between HRM and Personnel Management
Main activities, responsibilities, and tasks of HRM
Introducing Strategic HRM (SHRM)
Strategic Business Planning
HR jobs and systems
Typical department structure – HRM department case study
Qualifications and professional study – CIPD, SHRM, Arabic Societies
DAY 2
Performance Management in a Multi‐Cultural Organization
The principles of effective performance management
The role of HR and the responsibilities of line management in PM
Addressing the performance gap
Invoking the disciplinary process
Performance Management in multi-cultural organizations
The purpose and use of Performance Appraisal
Characteristics of an effective Performance Appraisal meeting
The advantages and disadvantages of 360-degree feedback
DAY 3
Recruitment, Employee Resourcing & Reward
Flexibility and introducing the ‘flexible firm’
Pay and reward, compensation and benefits
Total reward
The psychology of motivation
Introduction to reward
Recruitment and selection
Assessment and development centers
Exit procedures and exit interviews
DAY 4
Workplace Conflict & Working with Troubled Employees
Managing employee problems
Stress Management
Counseling Services & Employee Assistance Programmes (EAP)
Equality of opportunity & employee diversity
Bullying & Harassment
Workplace Conflict
Managing conflict at work
Introducing workplace mediation
DAY 5
Human Capital Management – HR Planning
What is learning?
Training and Development
Induction for new employees
HRM Ethics
Corporate Social Responsibility
Personal action planning
Continuing personal development (CPD)