Certified Data Center Facilities Operations Manager

The Data Centre Operations Team

• Leadership criteria and attributes

• How to set-up up an efficient and effective facility management operations team structure

• Defining roles, responsibilities and skill metrics

• Key Performance Objectives (KPO) and appraisals

• Job rotation, reward, promotion and succession planning as strategies to grow and retain talent

• Training and assessments

• Shift management, scheduling and roster planning

Vendor Management

• Vendor selection and qualification

• Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures

• Key considerations of a vendor agreement for services

• Performance measurement and reporting

Facilities Maintenance

• Maintenance options

• Main considerations for maintenance agreements

• The practicality in deciding between comprehensive/noncomprehensive maintenance regimes

• Warranty pit falls

• Service reports alignments with maintenance agreements

• Tiered maintenance considerations

• Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance

• Managing on-site/on-sites spares and how to determine which spares to keep on-site

Managing Safety & Statutory Requirements

• Statutory and industry compliance/regulations

• Emergency response and safety policies and procedures

• PTW (Permit To Work) requirements and procedures

• General rules and regulations for the data centre

• Ergonomic workspace

• SOP’s for power outage, fire, bomb threat etc.

Service Level Agreement (SLA) Management

• Defining the data centre design limitations

• Defining measurement criteria and reporting

• Alignment of business SLA with vendor SLA

• Defining chance management procedure for installation and de-installation of new equipment

• Reporting and escalation management

Managing Physical Security

• Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507

• SOP (Standard Operating Procedures) in managing day to day security access control, such as;
  - Entry/exit control and access management
  - Permit-To-Work (PTW) and contractor work in progress
  - Delivery of goods
  - Customer access
  - Etc.

• Effective patrols routing and how to ensure 24x7 vigilance

• Handling external threats; crisis/emergency situations

• Security incident management

Managing Daily Data Centre Operations/Floor Management

• ITSM/ITIL (IT service management) in the data centre

• Shift hand-over requirements and procedures

• Asset and inventory management for hardware, software, spares, consumables, etc.

• Floor management procedures and duties such as rack space allocations, management of installers

• Pre-installation analysis for power, cooling, weight, EMF, fire protection and other in_uencing factors

• From truck to rack

• Handling of incoming equipment

• Inspection, unpacking and security procedures

• Staging procedure and requirements

• Equipment movement into the computer room

• Finishing up the installation

• De-installation/commissioning procedures

Capacity Management

• Defining the design limits of the data centre

• Setting up thresholds, monitoring and reporting

• Business review and future capacity planning

• Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

Cable Management

• Overview of ANSI/TIA-942, ANSI/TIA-606 requirements

• Cabling specification & labelling based on ANSI/TIA-606

• In-rack power and network cabling

• Labelling requirements

• Cabling/cable tray layout documentation

Data Centre Cleaning and Pest Control

• Types of pollution found in data centres such as H2S, air-particulates etc.

• Common causes of pollution in the data centre

• Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances

Data Centre Monitoring and Automation

• Data centre monitoring requirements

• Threshold setting and reporting requirements

• Notification and escalation requirements

• Automated 24hrs helpdesk ticketing systems

• Incident and customer complaint management & change management

• Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

Managing Documentations/Archives

• Document management standards

• Document management process requirements

• Minimum and desired design documentation set

• Operational management documents

Equipment Life-Cycle Management

• Policies and procedures governing life cycle management

• Asset management including software and firmware

• Service situations

• Review, triggers and reporting

• Test life cycle