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Course Category
→ Accounting and Finance
→ Administration and Secretarial
→ Auditing and Governance, Risk and Compliance
→ Banking, Insurance and Financial Services
→ Business Continuity and Crisis Management
→ Communication and Writing Skills
→ Construction Management
→ Contracts Management
→ Customer Service
→ Data Management and Business Intelligence
→ Digital Innovation and Transformation
→ Energy and Water Management
→ Financial Technology (FinTech)
→ Health, Safety and Environment
→ Human Resources and Training
→ Interpersonal Skills and Self Development
→ IT Management
→ Leadership and Management
→ Legal
→ Maintenance and Engineering
→ Marketing and Sales
→ Monetary Economics
→ Monitoring and Evaluation
→ Oil and Gas
→ Planning and Strategy Management
→ Port and Shipping Management
→ Procurement and Supply Chain Management
→ Project Management
→ Public Relations
→ Quality and Productivity
→ Security Management
→ Tourism Management
→ Transport and Logistics
More Links
→ Public Training Courses
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Supervisory Skills and Development of leadership

Why Attend

Effective supervisors can make the difference between the success or failure of a company. Training your supervisors allows you to instill your company mission and values in your leaders, who pass them on to the front-line workers. Take advantage of this opportunity to train your new supervisors and sharpen the skills of your experienced ones. It pays to invest in yourself by attending training to enhance your skills and efficiency.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Define the scope, nature, and responsibility of the supervision role and the challenges this role places on them.; Effectively communicate verbally and non-verbally with others.; Apply their role as motivators.; Identify their teamwork style and build an effective team.; Practice professional techniques in providing positive discipline.; Use different skills in interpersonal problem-solving and conflict management

Target Audience

Target Competencies

n/a

Day 1:Being a Supervisor Today

  • Myths about Supervision

  • Supervisors Key Tasks

  • Essential Skills for Supervisors

  • Responsibilities and Challenges

  • Problems Supervisors Encounter

Day 2: Communicating Effectively

  • The Communication Process

  • Approaches to Interpersonal Relationships with Employees

  • Ten Commandments of Human Relations

  • Developing Effective Listening Habits

  • The Value of Feedback

  • Techniques in Providing Feedback

  • Guidelines for Assertive Communication

Day 3: Motivating your Workforce

  • Definitions of Motivation

  • Myths about Motivation

  • Motivation and Performance

  • Different Workable Motivational Theories

  • Building a Motivational Environment

Day 4: Working with Teams

  • Identifying your Teamwork Style

  • Supervisors Involvement with Teams

  • Team Process Facilitation

  • Obstacles to Effective Teamwork

  • Overcoming Obstacles to Effective Teamwork

  • Team Decision-Making Procedures

Orientation and Positive Discipline

  • Perceptions During Orientation

  • Orientation and Follow Up

  • Use of Progressive Disciplinary Practices

  • Types of Reinforcement

  • Applying Reinforcement Strategies

Day 5: Creative Interpersonal Problem-Solving

  • Interpersonal Problem-Solving Process

  • Steps for Interpersonal Problem-Solving

  • Encouraging Creative Thinking

  • Applying Brainstorming Formats and Mechanics

  • Key Conflict Management Skills

$2875

Lusaka

Country: Zambia

Duration: One week

Date: 03–07 Nov 2025

Register

$2875

Maputo

Country: Mozambique

Duration: One week

Date: 20–24 Apr 2026

Register