Internal Consultancy Skills at Work

DAY 1

Taking Control of Your Work Life

• Introductions – Getting to know each other

• Understanding and clarifying purpose, vision, and mission

• External and internal customer service

• The secret to working smarter rather than harder

• Using high leverage activities to achieve more in less time

• Controlling, prioritizing and organizing your work

• Making a long term plan to create the best office in the company!

• Streamlining your office systems

• Getting your paperwork under control

• Making your office user friendly and efficient

DAY 2

Essential Administrative Skills

• Harnessing the power of the mind – through Mind Mapping Techniques

• Right brain/left brain theory

• Managing larger projects to meet deadlines

• Planning skills – using a Gannt chart to chart work progress

• Problem-solving techniques

• Becoming more proactive

• Decision-Making tools

• Managing meetings effectively

• Keeping minutes of meetings

• Working with more than one manager

DAY 3

Vital Communication Skills

• Common communication mistakes

• Different styles of communication

• Communicating with Confidence

• Learning to be more assertive

• Win-win conflict resolution

• The most effective way to say no

• Understanding and using body language

• Understanding gender differences in communication

• Overcome biases and discomfort associated with exercising power

• Understanding different personality types and how to deal with them

• How to create an effective working relationship with any kind of boss

DAY 4

Developing  a professional skills

• Listening skills – seeking to understand before being understood

• The number one reason we don’t listen well

• Creating a professional image

• Leadership skills

• Knowing and accepting yourself as a leader

• Making things happen from anywhere in the organization

• How to make presentations with confidence and power

• Overcoming the fear of public speaking

• Learn the essentials of planning a presentation

• How to hold the attention of a group

• Painless methods for giving corrective feedback

• Best practices for delivering positive feedback

DAY 5

Self-Empowerment and Self-Management

• Understanding the main causes of stress

• How to build self-confidence and strength the ability to respond to difficult situations

• How to relax and refresh the mind and body

• The signs, symptoms, causes, and triggers to stress

• Why stress is a powerful messenger

• How to break the vicious cycle of stressful thinking

• The essential skills of emotional intelligence

• Using emotional intelligence at work

• Transforming fear and negativity and reactive-ness

• Becoming a more proactive, responsible and self-aware person

• Continuing Professional Development - where to go from here