Why Attend
To create high levels of customer satisfaction and achieve the organizational mission, organizations must become “One Big Team Working Together”. Everyone must contribute to their ideas, working together as internal customers. This requires a radical shift in the “management” paradigm where leaders and professionals realize the importance of employee involvement in the management process i.e. the importance of encouraging and motivating employees to contribute their ideas as well as to harness the employees’ potential, and adopt a major change of role.
Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing
Gain insights into their own strengths and weaknesses and leadership styles; Be able to understand the emotional makeup of their teams, colleagues, and customers; Have begun to develop leadership competencies and skills to motivate employees; Understand and begin to practice innovative leadership; Have built a foundation for continuous Improvement; Be able to harness their employees’ emotional intelligence to release creativity in the workplace; Understand and practice key people skills to motivate towards excellence
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DAY 1
Adopting the new organizational culture through understanding people
Importance of perception
Perception in the workplace
Maximizing our perceptual ability
Type & trait theories of human personality
Understanding Personality styles
Optimizing our personality strengths
Removing emotional blind spots
Appropriate self-disclosures
DAY 2
Motivating employees
Understanding motivation
Motivating ourselves and others
Applying theories of motivation in the workplace
How leaders can motivate employees
Removing blocks to motivation
The motivation for excellent performance
Motivating a high-performance team
The Art of Giving and Receiving Criticism
DAY 3
Motivating innovative & creative thinking in the workplace
Psychological principles of creativity in the workplace
Encouraging creativity for continuous improvement
Convergent & divergent thinking
Understanding and managing creative people
Stages of the creative process: Preparation, Incubation, Illumination & Verification
Transforming blocks to creativity
Creativity for business breakthroughs
Divergent Thinking Skills for Innovative Leadership
DAY 4
The new leader
Psychological principles of leadership
Theories of leadership
Leadership for managing performance
Transactional leadership & transformational leadership
Visionary & competent leadership
Developing leadership integrity
Innovative leadership for excellent performance
Being Prepared to Lead
DAY 5
Managing for Excellence
Development of Vision, Mission, Key Goals and Key Processes
Optimizing the leader's natural strengths
Integrity & Compassion for Accountable Leadership
Leadership for Performance Management
Managing Change and getting others involved
Leading by example
Inspirational Leadership