Managing People at Work

Day One

People Problems at Work

• Introduction to Human Psychology

• Understanding people problems

• Ways of helping people

• Impact of work - performance issues

• Employee Assistance Programs (EAPs)

• Steps to establish an EAP

Day Two

Understanding Stress

• What is stress? - Recognizing the physical and behavioral signs, Stress in the mind and body

• What contributes to workplace pressures?

• The impact of stress on personal performance - the positive and negative effects of stress

• The symptoms of short term and long term stress

• Stress management techniques

• Individual Testing: The major causes of stress at work and at home

Day Three

Basic Counselling Skill

• What is communication?

• Techniques for interviewing/basic counseling skill

• Developing Active listening skills

• Understanding body language

• SOLER Techniques for counseling

• Motivational Coaching Techniques

Day Four

Understanding Motivation

• The Psychology of Motivation

• Motivation at work

• Team & Group Motivation

• Reward

• Case study: Absenteeism

Day Five

Critical Incident Stress (CISD) and Trauma Counselling

• What constitutes a traumatic event

• A Model for Workplace Trauma Management

• Policy, Plans, and Procedures

• Media Management, Preventive Training, and Information

• Debriefing & Grief Counselling

• Traumatic stress and Posttraumatic Stress Disorder