High Performance: Communication, Influencing, Persuading & Negotiating

Why Attend

Mastering the inter-related skills of communication, negotiation, and presentation is the key to success both for individuals building their careers and for the organizations in which they work.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

To help participants: Communicate clearly and effectively both on a one-to-one basis and in group situations such as meetings Build rapport and interpersonal relationships and develop their influencing skills Resolve conflicts and differences through effective, creative and mutually satisfactory negotiation leading where possible to win-win solutions Maximise deal benefits in commercial negotiations Make formal presentations to small and large groups with clarity and persuasiveness Handle audience questions effectively and with integrity Get support for new ideas and change initiatives; Communicate clearly and effectively both on a one-to-one basis and in group situations such as meetings; Build rapport and interpersonal relationships and develop their influencing skills; Resolve conflicts and differences through effective, creative and mutually satisfactory negotiation leading where possible to win-win solutions; Maximise deal benefits in commercial negotiations; Make formal presentations to small and large groups with clarity and persuasiveness; Handle audience questions effectively and with integrity; Get support for new ideas and change initiatives

Target Audience

Target Competencies

n/a

DAY 1 - Exploring Communication Skills

Course introduction and overview of course activities
Barriers to effective communication and how to overcome them
The interaction of verbal, non-verbal and ‘hidden’ elements in communication
NLP and Emotional Intelligence - developing sensitivity and building rapport
Briefing skills
Intra - and inter-team communications and meeting skills - ensuring constructive discussions
Assertiveness, conflict management, and emotional resilience

DAY 2 - Negotiating Skills

Negotiating Exercise 1
Preparation, planning objectives, and positions
Exploring deal variables and win-win opportunities
Structuring a negotiation
Bidding, bargaining, proposing and closing
Creative negotiating - ‘thinking outside of the box’
Negotiation Exercise 2

DAY 3 - Presentation Skills 1

Presentation Skills Exercise 1
Characteristics of effective presentations and presenters
Confidence and nerves
Determining content and level
Structuring a presentation
Making a case
Preparing for a presentation
Developing and using notes
Presentation Skills Exercise 2 (Part 1)
Using and abusing visual aids (PowerPoint)

DAY 4 - Presentation Skills 2

Stage management
Using your voice and body and facial expression
Choosing your words - psycho-linguistic research and the art of oratory
Presentation Skills Exercise 2 (Part 2 - preparation)
Presentation Skills Exercise 2 (Part 3 - presentations and feedback)
Managing the audience
Handling questions

DAY 5 - Presentation Skills 3/Communication and Influencing Skills

Presentation Skills Exercise 2 (Part 3 - presentations and feedback) cont'd
Presenting as a team
Introducing change and getting support - influencing skills and managing the ‘politics’
Program review and action points

$2875

Accra

Country: Ghana

Duration: One week

Date: 17–21 Nov 2025

$2875

Maputo

High Performance: Communication, Influencing, Persuading & Negotiating

Overview

Course Outline

Schedule & Fees

Course Methodology

Course Objectives

Target Audience

Target Competencies

$2875

Country: Ghana

Duration: One week

Date: 17–21 Nov 2025

$2875

Country: Mozambique

Duration: One week

Date: 01–05 Jun 2026