Workplace Mediation and Conflict Resolution Skills

Day One

Introduction to Mediation Theory & Practice

• Models of mediation

• The workplace mediation process

• Case study: Intervention

• Workplace Mediation Video

• When mediation works — and when it doesn’t

• The Mediator’s role

• How mediation differs from other interventions

• Limitations of the role

• What do you bring to the room?

• Active listening refresher

Day Two

Understanding Conflict & Negotiation

• Introducing conflict theory

• Thomas-Killman Conflict Mode Instrument (TKI)

• Conflict Handling Modes

• Resolving Conflict

• Elements of Negotiation

• Introduction to Reframing Techniques

• Stages of Negotiation

• The Coleman Raider “Bare-Bones” Model

• Possible Negotiation Outcomes

Day Three

Elements of Workplace Mediation

• The 7-step ‘Eastburn’ framework for effective workplace mediation

• Introducing Role play methods

• Case Study Discussion

• Caucusing Role Play

• Mediation Role Play

• Feedback and discussion on role-plays

• Impartiality

Day Four

Effectiveness of Workplace Mediation

• Joint or Co-Mediation

• Mediators at Work

• Icebergs and elephants

• Extensive Co-Mediation Role Plays

• Politics of Discourse

• Extended role-plays debriefing

• Blockages – moving disputants forward

Day Five

Reaching Agreements & Mediation Ethics

• Reaching and formalizing agreements

• Agreements Role Plays

• Follow-Up

• Ethical framework for practice

• Ongoing professional development

• Course Summary & Evaluation