Communication Skills for Professionals

Day 1:

Foundations of Effective Communication

• Understanding the communication process

• Importance of effective communication in the professional context

• Verbal vs. non-verbal communication

• Barriers to communication and how to overcome them

• Interactive exercise: Building rapport and active listening practice

Day 2:

Crafting Clear and Impactful Messages

• Clarity and conciseness in communication

• Choosing the right words for the intended message

• Structuring messages: Introduction, body, conclusion

• Tailoring messages to different audiences

• Practical activity: Drafting and delivering a persuasive message

Day 3:

Navigating Difficult Conversations

• Identifying and addressing communication challenges

• Strategies for managing conflicts constructively

• Emotional intelligence in difficult conversations

• Role-play scenarios: Handling disagreements and providing constructive feedback

Day 4:

Communication in Professional Relationships

• Building strong professional relationships through communication

• Networking skills for effective relationship building

• Communicating up, down, and across the organizational hierarchy

• Group discussion: Sharing experiences and best practices in relationship-driven communication

Day 5:

Adapting Communication to Digital Environments

• Challenges and opportunities of virtual communication

• Email etiquette and writing effective business emails

• Video conferencing and virtual meeting best practices

• Enhancing virtual presentations and webinars

• Simulated virtual meeting: Applying digital communication skills in a realistic setting