Simplification of Work Procedures

Day One

Introduction: The Business Need for Procedures

• Introduction

• Management Systems: Why we need them and what they are

  • What all organizations need to do

  • Customers and meeting their requirements

  • The 5 main work quality issues

  • Management systems concepts

  • The need for documentation

• Management System Structure

• Policies

• Purpose, customers, and content

• Writing policies

Day Two

Designing and Developing Procedures

• Preparing to document the Management System

• Procedures part 1

  • Purpose, customers, and content

  • Writing procedures

• Guidance on writing clear, concise procedures

• Procedures part 2

Day Three

Documentation Standards and Control

• The influence of ISO9001 and other related standards

• Work instructions

  • Purpose, customers, and content

  • Writing work instructions

• The Management and control of Documents

• Forms:

• Purpose, customers, and content

• Developing forms

• Purpose, customers, and content

• Designing Tags and labels

• Electronic tagging

• Tags & labels

• Records: what they are and their importance

Day Four

Analyzing and Simplifying Procedures

• The use of Flowcharts

  • The problem with text and how the flowchart solves it

  • What is a flowchart

  • Flowchart symbols

  • How to draw a flowchart

  • How to interpret a flow chart

  • Value-added maps

  • Functional Deployment

• The eleven steps to analyzing and simplifying procedures

Day Five

Planning System Development & Ensuring its Integrity

• Planning the development of a Management System

  • The need for a plan

  • Which procedures do we write first? why?

  • Management support

  • Documentation lifecycle

• Management System review: the power of auditing