Advanced Communication & Problem Solving

Module 1:

Advanced Communication & Interpersonal Skills

Day 1: How to Build Lasting Rapport

• The art of building lasting rapport

• How to identify behavioral traits and react to them

• How to modify your own behavior to match other’s

• Sharpen your senses to the signals others are sending you

• Connect with colleagues and clients at a level that creates deeper trust and commitment

• Step into another person’s shoes to better appreciate their experiences and motivations

• Read body language in order to understand how others are thinking and responding to you

Day 2: Self Awareness

• Key concepts of NLP

• The relationships between NLP and Emotional Intelligence

• Connecting your feelings for greater self-awareness

• Eliciting emotions

• Noticing your unconscious messages and following your intuitions

• Self-talk and what it means

• Maslow’s Hierarchy of Needs

• Internal and external referencing

Day 3: Crystal Clear Communication

• Powerful listening and questioning techniques

• Thinking patterns

• Filters to communication

• The use of Metaphors

• Sub-modalities

• Perceptual positions

• Climates of trust

• Well-formed outcomes

• Communication exercises

Day 4: Empathy

• Review how to sharpen your senses to the signals others are sending you

• Communicating first impressions

• The secrets of body language

• How we communicate

• Filters to communication

• Understanding the science of lying

• Learning Styles

• Modeling – how others do things

Day 5: Motivation

• Logical levels of change

• The importance of values in motivation

• Eliciting values for yourself and your organization

• The secrets of motivation

• Setting goals that motivate

• Creating a positive future for your organization

• Testing your well-formed outcomes

• Stepping into the future

Module 2:

Advanced Problem Solving & Decision Making

Day 6: The Psychology of Problem Solving and Decision Making

• Group problem-solving exercise

• Introduction: Why study problem-solving and decision making

• A synopsis of psychological thought

• Values, Problem Solving and Decision Making

• Psychological type and Lateral Thinking for Problem Solving

• What psychological type reveals about me and my preferences

• Using a team approach to encourage lateral thinking: ZIGZAG model

• Individual or group decision making: case studies

Day 7: Developing Decision Making Skills

• Using your left brain & right brain to make decisions

• Split-brain theory for developing effective problem-solving skills

• Developing openness to new ideas in making decisions

• Promoting idea mobility in teams

• Understanding the creative solving process in individuals and teams

• IDEAL problem-solving approach

Day 8: Applying Effective Decision Making Skills in the Workplace

• Encouraging creative problem solving for continuous improvement

• Removing blocks to creative problem solving

• Convergent versus Divergent Thinking

• Divergent Thinking Skills for solving problems

• Using SCAMPER techniques to approach problem-solving

• Applying SCAMPER techniques to make effective decisions

Day 9: Making Mental Blocks to Decision Making a Thing of the Past

• Challenging self-imposed assumptions

• Thinking outside the box

• Increasing new ideas

• Getting people behind your

• Evaluating new ideas

• Creative leadership during problem-solving and decision-making sessions

Day 10: Effective Leadership and the Dynamic Problem Solving Team

• Ensuring alignment with a corporate mission

• Encouraging self-initiated activity

• Endorsing Unofficial activity

• Enhancing Serendipity

• Importance of appreciating diverse stimuli

• Practicing within-company communication for problem-solving

• Developing a personal action plan