Process Troubleshooting, Problem Analyzing and Problem-solving

DAY 1 - Concepts

• The nature of process problems affecting performance

• Performance defined in terms of generic variables: Speed; Quality; and Cost

• Effort inputs in context - Asset-based or Business Process-based

• Structured approach - The Operations Process redefined

• Configuration; Operation; and Optimization

• Maturity Indexing: Planning; Control, Congruence, Empowerment

• 6 Big Losses, 7 Wastes

DAY 2 - Tools and Techniques - Practical Experience

• Interactive and Dynamic variable relationships analysis

• Techniques introduction

• Tools introduction

• Problem Analysis

• Practical Use of Tools and Techniques

• Case Studies

• Tools & Techniques - selecting the right one

DAY 3 - People Issues

• Working practices - empowerment or impairment?

• Group dynamics

• Individual motivators

• Developing Troubleshooting and Problem-Solving skills

• Managing change

DAY 4 - Operator, Maintainer, Designer Interface

• Cross-functional and Teamworking

• Introduction to the Theory of Inventive Problem Solving

• Auditing your process to a dynamic standard

• Effect of Maintenance/Operations strategy

• Development of Standards and Key Performance Indicators

• Life Cycle Costing, Design for Operation, Design for Maintenance

DAY 5 - Open Forum

• Revisit Concepts, Tools and Techniques

• Your Problems - Case Studies

• Your Action Plan

• Wrap up