Priority Management: Optimising Time, Workflow & Productivity

Module I

Setting Priorities, Time Management & Stress Reduction:
Managing Stress & Pressure at Work

DAY 1

Managing Your Job

• Managing yourself and the resources at your disposal

• What are you and your team trying to achieve?

• Defining your objectives and key result areas

• Establishing responsibilities and priorities

Practical Time Management & Planning Activities

• Effective use of diaries, time planners, time logs, etc.

• Criteria for prioritizing – urgent and important

• Planning and scheduling your activities

• Dealing with interruptions and distractions – staying focused

• Managing time under pressure

• Developing a proactive approach to short, medium and long term plans

DAY 2

Managing Yourself

• Investing time and effort in order to achieve more in the future

• Your time management behavior – preferred working styles

• Personal effectiveness – a guide to self-discipline

• Highlighting personal ‘time-stealers’ and areas of weakness

Managing Others & Meetings

• Managing people managers, colleagues, team members, and customers

• Getting more things done through assertive behavior

• Making the most of meetings as participant or chairperson

Effective Delegation

• The rules of effective delegation - overcoming personal preferences and prejudices

• Using delegation as a means of coordinating the workload of your team/department

Delegation

• Freeing up your time

• Developing staff

Ongoing Self-development

• Reviewing your management of time at regular intervals?

• Overcoming your old habits - maintaining your new standards?

DAY 3

Communicating with Excellence Getting Results

• The Rules of Communication - overcoming personal attitudes. Stereotypes, Prejudices and Beliefs

• Why people do what they do and Influencing for Results

Managing Pressure in the Workplace

• Moving from reactive to proactive

• Working to priorities when everything is urgent

• Taking control through planning and time management

• Managing conflicting demands from more than one person

DAY 4

Understanding Stress and its Causes

• What is stress? - Recognizing the physical and behavioral signs, Stress in the mind and body

• What contributes to workplace pressures? – The top ten causes

• The impact of stress on personal performance – the positive and negative effects of stress

• Recognizing the signs of stress in ourselves

• Maintaining an effective balance between home and work

• How gaining control of your Mind can reduce or eliminate stress

• The symptoms of short term and long term stress

• Recognizing your individual stress response and that of others

• Learning to recognize your stress level and key stressors

• The major causes of stress at work and at home

• How to develop self-belief to overcome stress

• When stress aids performance and when stress detracts from performance

DAY 5

Different Stress and Behavioural Patterns

• Learning behavior types: passive, aggressive, passive-aggressive and assertive

• How conscious and sub-conscious thinking affects behavior

• Developing self-assertiveness to achieve greater control over stress

• Improving your communication skills to manage aggression, stress and conflict from others

Handling Stress Positively, A Positive Mindset

• Stress handling strategies for you and your team

• Maintaining an effective balance between home and work

• Changing your mindset – seeing the positive side of change in the workplace

• Motivating yourself and others under pressure

• Developing a preventative rather than remedial approach to team problems

• How the Mind Focus techniques can reverse negativity into positive action

Module II

Personal Effectiveness & Influencing Skills:
Communicate, Negotiate, Influence & Persuade

DAY 6

Personal Inner Communication Essentials

• What is Communication?

• What does effective communication mean?

• Understand the 3 major levels of Communication .

  • Intra- Personal (with Oneself).

  • Inter-Personal (with another Individual).

  • Inter-Active synergy (with a group of persons).

• Appreciate the different ‘fields of experience.’

• Discover the power of Non-Verbal Communication.

• Study the 8 Non-Verbal empowerments.

• Understand why your personal Self-Image has a great deal to do with your presentation, language, style, and content.

• Controlling your subconscious mind to communicate effectively.

DAY 7

Understanding Communication and Persuasion

• Understanding the communication cycle.

• Analyze the Communication Pyramid.

• Know the power of words in the communication process.

• Discover the powerful I-A-D-A communication format.

• Understanding the brain, during the communication process.

• Understand the keys to successful public speaking.

• How to develop and present a vital speech.

• How to dress professionally and appropriately.

• Find out the right and wrong ways in body posture.

• How to use your voice effectively.

• Discover the power of illustrations and stories.

• Learn how to overcome Public speaking fears.

• How to listen actively and respond accordingly.

• Know the power of influence.

DAY 8

Communicating and Presenting Effectively

• Learn how to organize your presentation.

• How to prepare and present a computer / Power Point presentation etc.

• What to do prior to a presentation.

• Understand the impact of Visual communication.

• Understand the psychology of the Smile in communication.

• How to present to a cross-cultural audience.

• Observe what features attract an audience.

• Learn how to analyze your audience.

• Using positive visual imaging.

• How to use the telephone effectively and professionally.

DAY 9

Communication Strategies for Professional Excellence

• How to an effective decision-maker, in the communication process.

• How to use strategic communication negotiation skills.

• Discover the 9 Keys to making an effective presentation.

• Learn how to develop a systematic filing system.

• Learn how to obtain good source material.

DAY 10

Applying Personal Influence and Persuasion

• Analyze the 9 strategic principles for effective communication.

• Apply these Communication principles into a “Plan of Action” for your life and incorporation into your Company infra-.structure.

• How to be proactive and make things happen.

• Essential communication practices for ongoing success.