Fundamentals of Business Etiquette and Protocol

Why Attend

This program, designed by Global Horizon Training Center, provides participants with essential knowledge and skills to navigate business environments with confidence and professionalism. It covers the fundamental principles of business etiquette, cross-cultural awareness, and modern workplace protocols. Participants will learn how to build positive relationships, enhance their professional image, and represent their organizations effectively in various business settings.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Understand the principles of business etiquette and its impact on professional success.; Apply proper business protocols in meetings, networking events, and social functions.; Communicate effectively and respectfully in professional environments.; Manage cultural nuances and cross-cultural communication challenges.; Enhance personal and organizational reputation through polished business behavior.

Target Audience

Professionals at all levels seeking to enhance their etiquette skills.; Managers and team leaders.; Executive assistants and administrative professionals.; Sales and client-facing staff.; Anyone who interacts with internal or external stakeholders.

Target Competencies

n/a

Day 1: The Foundations of Business Etiquette

The role of etiquette in professional success.
Key principles: respect, courtesy, and professionalism.
First impressions: grooming, body language, and attire.
Understanding organizational cultures and expectations.
Self-assessment: current practices and improvement areas.

Day 2: Communication Etiquette in the Workplace

Verbal and non-verbal communication best practices.
Email, phone, and virtual communication etiquette.
Active listening and empathetic communication.
Handling interruptions and managing conversations.
Group exercise: practicing effective business communication.

Day 3: Business Meetings and Networking Etiquette

Preparing for and participating in meetings with professionalism.
Introductions and greetings: formal and informal.
Building rapport and networking confidently.
Dining and event etiquette (business meals, receptions).
Group role play: networking scenario.

Day 4: Cross-Cultural Awareness and Global Protocol

Recognizing and respecting cultural differences.
Managing international business relationships and diverse teams.
Adapting behavior and communication styles across cultures.
Protocols for international travel and business hosting.
Case studies: cultural faux pas and lessons learned.

Day 5: Handling Difficult Situations and Personal Branding

Managing conflicts and challenging interactions with grace.
Giving and receiving feedback with tact.
Developing a personal brand that aligns with organizational values.
Building a professional image online and offline.
Action planning: crafting a personal etiquette and protocol improvement plan.

$2475

Kigali

Country: Rwanda

Duration: One week

Date: 11–15 Aug 2025

$3875

Colombo

Fundamentals of Business Etiquette and Protocol

Overview

Course Outline

Schedule & Fees

Course Methodology

Course Objectives

Target Audience

Target Competencies

$2475

Country: Rwanda

Duration: One week

Date: 11–15 Aug 2025

$3875

Country: Sri Lanka

Duration: One week

Date: 23–27 Mar 2026