Commanding Presence: Advanced Communication and Presentation Skills

Module 1:

Advanced Communication & Interpersonal Skills

Day 1: How to Build Lasting Rapport

• The art of building lasting rapport

• How to identify behavioral traits and react to them

• How to modify your own behavior to match other’s

• Sharpen your senses to the signals others are sending you

• Connect with colleagues and clients at a level that creates deeper trust and commitment

• Step into another person’s shoes to better appreciate their experiences and motivations

• Read body language in order to understand how others are thinking and responding to you

Day 2: Self Awareness

• Key concepts of NLP

• The relationships between NLP and Emotional Intelligence

• Connecting your feelings for greater self-awareness

• Eliciting emotions

• Noticing your unconscious messages and following your intuitions

• Self-talk and what it means

• Maslow’s Hierarchy of Needs

• Internal and external referencing

Day 3: Crystal Clear Communication

• Powerful listening and questioning techniques

• Thinking patterns

• Filters to communication

• The use of Metaphors

• Sub-modalities

• Perceptual positions

• Climates of trust

• Well-formed outcomes

• Communication exercises

Day 4: Empathy

• Review how to sharpen your senses to the signals others are sending you

• Communicating first impressions

• The secrets of body language

• How we communicate

• Filters to communication

• Understanding the science of lying

• Learning Styles

• Modeling – how others do things

Day 5: Motivation

• Logical levels of change

• The importance of values in motivation

• Eliciting values for yourself and your organization

• The secrets of motivation

• Setting goals that motivate

• Creating a positive future for your organization

• Testing your well-formed outcomes

• Stepping into the future

Module 2:

Advanced Presentation Skills

Day 6: The building blocks of effective business presentations

• To fail to prepare is to prepare to fail

• Fears and concerns about presenting

• Working together and the feedback process

• Pre-prepared presentation on the subject of personal choice. Presentation

• Key learning’s and outcomes

• Organizing your presentation – Who? What? and Why?

Day 7: Giving structure to your business presentation

• Who is your audience? What are their needs?

• Key elements of the message and why required?

• Structuring the message: the BOMBER process (bang/ opening/ message/bridge/ examples/ recap)

• Brainstorming materials

• Stage management, the physical environment and visual aids (i)

• Practical Presentation II: opportunity to repeat delivery of I or differing choice

Day 8: The psychology of presenting: controlling self, stress and emotions

• Top ten fears – irrational fears of presenting

• Handling nervous reactions

• Vocal projection: stories and anecdotes

• The psychology of presenting (left and right brain) and maintaining audience interest

• VHF –NLP -engaging the audience lighthouse techniques

• Planning for presentation III

Day 9: Business presentations with style

• Managing your audience

• Handling difficult questions

• Handling difficult people!

• Practical Presentation III

• Video Feedback: the power of the captured image!

• Personal Reflections of presentation

Day 10: Fine-tuning for perfect presenting

• Assessing personal performance

• Advanced tools to involve the audience

• Top Ten closing tips for business presenting

• Self-belief: Positive affirmations about presenting

• Business performance coaching for success

• Action planning for the personal, team and organizational improvement