Advanced Conflict Resolution and Change Management Strategies

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Know the 4 areas for conflict; Use The Thomas Kilmann Model for greater awareness and effectiveness; Recognise differing behaviours and learn to adapt to them in order to build lasting collaboration; Build effective communication Skills for increased collaboration and productivity; Give and receive feedback on performance and perception openly; Implement and create workable communication action plans; Know the 10 most difficult types and how to deal with them; Gain a greater awareness of yourself and your full leadership potential; Manage relationships with others effectively, from level one through to level four competency in all areas; Understand the key drivers for lasting change; Understand the need to take responsibility for leading change; Understand how to be a Champion of Change

Target Audience

Executives and high-level managers taking on additional strategic leadership responsibilities, who are looking to sharpen their skills in Conflict Resolution and Change Management Strategies. Middle managers contribute to the strategies and execution of an organization. Welcome, Introductions and objective setting; What do we mean by the term: Conflict Management”?; Where and when does conflict happen?; Our reaction to conflict; Exercise: TheCommunicationBridge; DVD: Window on the World of Difficult People; How to avoid misunderstanding; The 4 steps to effective Conflict Management

Target Competencies

n/a