Organizational Performance Management and Improvement

DAY 1

DEFINING THE SCOPE OF THE PERFORMANCE MANAGEMENT INITIATIVE

• Identify performance improvement opportunities and align to internal leadership policy goals

• Project Management Fundamentals for Performance Improvement Initiatives

• Identifying and Developing Your Performance Improvement Team – Policy, Planning, and Implementation Leaders

• Gaining Top-down, Internal, and External stakeholder buy-in

• Identify alignment opportunities between performance management and legislative and Administration priorities

• Designing Goals and Objectives linked to The High-Performance Organization

• Developing the 4 Step Implementation Model – Diagnostic, Design, Implement, and Review

DAY 2

PUBLIC SECTOR PERFORMANCE MANAGEMENT MATURITY SCALE

• Performance Management defined as an Enabling Movement

• Performance management best practices in the public sector and non-profit organizations

• Conducting a comprehensive assessment & review of your government organization

• Key Principles of Effective Performance Management for Profits, Non-Profits, and Hybrid Organizations

• Customizing the Performance Management approach via the PPC Model to build the required capacities

DAY 3

PERFORMANCE MANAGEMENT STRATEGY DEVELOPMENT

• The 4 Step Implementation Model

• Diagnostic

  • Assessment of primary activities, deliverables, and customer focus

  • Designing the ‘As is’ to the ‘Should be’

  • Pre and Post Measurements

  • The End in Mind – The High-Performance Organization

• Design

  • Organizational Goals enabled with the Balanced Scorecard

  • Competitive benchmarks for performance comparisons and important developments

  • Performance Management enabled via KPIs

  • Best Practice Objectives and Key Results (OKRs) for Public Sector Organizations

  • Developing a way to improve cooperation between agencies and public sector organizations.

• Implement

  • Project Management Principles – Launch, Timelines, Phases, Milestones, Quick Wins, and Pilots

  • Effectively cascading Strategic KPIs – Goal, Division, and Task KPIs

  • Designing an Effective Communication Strategy

• Measure

  • Post Project Reviews

  • Enhancement and Modifications

  • What Next?

DAY 4

DRIVING THE ACHIEVEMENT OF PERFORMANCE GOALS

• The Purpose of Employee Reviews as a vehicle to drive Performance at all levels

• Performance Reviews: Facilitating a process for analyzing and using performance information internally to drive improvements

• Performance Analysis - Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.

• Addressing the Performance Gap via Proven approaches for optimal Organizational results

• Managing Performance Problems – Key Activities

• Improving Motivation, Engagement, and support Transparency at Work

• Performance evaluation and the link to rewards

DAY 5

SUSTAINABILITY OF PERFORMANCE

• Action Planning for Sustainability of The High-Performance Organization

• Sustainability via Feedback Models - Constructive and Developmental Feedback

• Coaching and Mentoring for Performance

• Seminar: Review and Summary

• Close of Program and Final Evaluation