E-Technologies for Middle and Top Managers

Day 1:

• Performance Management

• Identify the challenges to effective performance management

• Understand and conduct performance planning, facilitation, and evaluation

• Practice the skill of setting goals, providing effective feedback and conducting alignment discussions

• Effective Communication

• Recognize what effective communication really is

Day 2:

• Understand the communication process

• Know the barriers that can cause derailment and misunderstanding

• Identify the relative importance of face-to-face communication

• Get a firm grasp of the five building blocks of managerial communication

• Learn to match the right communication method with your communication goal

Day 3:

• Identify the challenges and practices when communicating virtually

• Understanding and Appreciating Leadership: The Art of Influencing Others

• How to develop people, value differences and encourage honest communication

• Develop your leadership style to gain commitment from employees

• Match your leadership style to your developmental needs and task at hand

Day 3:

• Coaching for Performance

• How does coaching develop, enhance and achieve goals

• Know the requirements and importance of coaching

• Practice coaching and correcting difficult and challenging behaviors

• Identify the differences between coaching and discipline

• Creating a Motivational Climate

Day 4:

• Define motivation and your role in creating a motivational setting

• The cost of demotivation and disengagement

• Recognize important elements of the motivational process

• Create your own practice for building a motivational climate

• Delegation for Growth and Development

Day 5:

• Understand the different types of delegation

• Know the benefits and challenges of delegation

• Recognize your comfort with a delegation

• How to conduct an effective delegation conversation

• Practice your delegation skills