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→ Business Continuity and Crisis Management
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→ Customer Service
→ Data Management and Business Intelligence
→ Digital Innovation and Transformation
→ Energy and Water Management
→ Financial Technology (FinTech)
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→ Interpersonal Skills and Self Development
→ IT Management
→ Leadership and Management
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→ Maintenance and Engineering
→ Marketing and Sales
→ Monetary Economics
→ Monitoring and Evaluation
→ Oil and Gas
→ Planning and Strategy Management
→ Port and Shipping Management
→ Procurement and Supply Chain Management
→ Project Management
→ Public Relations
→ Quality and Productivity
→ Security Management
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→ Public Training Courses
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Hotel Management and Hospitality

Why Attend

Welcome to the Hotel Management and Hospitality Training Program, designed by Global Horizon Training Center. This program is crafted to equip individuals with the skills and knowledge required to excel in the dynamic world of hotel management and the hospitality industry. Whether you are an aspiring hotelier or a professional seeking to enhance your expertise, this program will provide you with the essential tools to succeed in the field.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Target Audience

This program is suitable for a wide range of individuals, including but not limited to: Aspiring hotel managers and supervisors.; Front desk staff, concierge, and other hotel personnel.; Restaurant and foodservice professionals.; Event planners and catering staff.; Individuals looking to enter the hospitality industry or seeking career advancement opportunities.

Target Competencies

n/a

Day 1: Introduction to Hotel Management and Hospitality

  • Overview of the hospitality industry.

  • Key roles and responsibilities in hotel management.

  • Customer service excellence.

  • Introduction to hotel operations.

Day 2: Front Office Operations

  • Reservation and check-in procedures.

  • Handling guest complaints and requests.

  • Managing room inventory.

  • Revenue management in hotels.

Day 3: Food and Beverage Management

  • Restaurant operations and service.

  • Menu planning and pricing strategies.

  • Kitchen and culinary operations.

  • Food safety and sanitation.

Day 4: Housekeeping and Facility Management

  • Housekeeping procedures and quality control.

  • Maintenance and facility management.

  • Sustainability practices in the hospitality industry.

  • Safety and security in hotels.

Day 5: Marketing and Sales in Hospitality

  • Hotel marketing strategies.

  • Sales techniques and revenue generation.

  • Digital marketing and online presence.

  • Career development and networking in the industry.

$2875

Lusaka

Country: Zambia

Duration: One week

Date: 27–31 Oct 2025

Register

$3875

Jakarta

Country: Indonasia

Duration: One week

Date: 13–17 Apr 2026

Register