Quality Assurance and Quality Control (QAQC)

DAY 1

Principles of Quality Assurance and Control:

• The Core Principles in Achieving Total Quality Management

• Prevention Not Correction

• Customer-focused Quality

• Establishing a Vision, Mission, and Policy

• Identifying Opportunities for Organizational Continuous Improvement

• Building Quality through Teamwork

• Team-building and Leadership Exercise

• Enhancing Verbal and Non-verbal Communication Effectiveness

Day 2

Introduction to Quality Assurance and Control Improvement Techniques:

• Overview and Learning Objectives

• Quality Assurance and Control Principles

• The Concept of Total Quality Management

• The Origin and Philosophy behind Total Quality Management (TQM)

• Deming's Fourteen Points

• Understanding Six Sigma Methodology

• Lean Principles

• Obstacles to Implementing Total Quality Management (TQM)

• Traditional Management vs. Total Quality Management

• Introduction to Multiple Quality Improvement Techniques

DAY 3

Techniques for Quality Assurance and Control Improvement

• Process Improvement

• Benchmarking: A Point of Reference

• The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence

• EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award

• Cause and Effect

• Pareto Chart

• Control Charts

• Practical Scenarios of Implementation of Improvement Ideas

• Methods that Stimulate Creative Thinking

• Measuring Results

• Cost of Quality

DAY 4

Implementing a Culture of Quality – The Role of Total Quality Management

• Putting Principles into Practice

• Leadership: Taking Ownership of the Quality Leadership Philosophy

• Total Quality Management as a leadership principle

• Tips for Developing and Coaching Quality Leaders / Employees

• Implement a Business Strategy driven by  your Customers

• Focusing on Continuous Improvement – The Role of Audit and Review

• “Top-down” Leadership Commitment and Involvement

• Barriers to TQM Organizational Culture Change

DAY 5

Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization

• Benefits of Implementing Total Quality Management, "best practices"

• To the Customer – Improved Quality

• To the Employee – Increased Satisfaction

• To the Organization – Better Performance

• The Importance of Attitude and Professional Development

• Setting SMART Objectives for Continuous Improvement

• Outlining an Action Plan of Possible Improvement of Ideas for the Organisations