Excellence in Customer Service, Protocol, and Events Management

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Day 1: Foundations of Customer Service Excellence Principles of customer-centric service. Understanding customer needs and expectations.; Principles of customer-centric service.; Understanding customer needs and expectations.; Day 2: Advanced Communication and Interpersonal Skills Active listening, empathy, and rapport-building. Handling complaints and turning them into opportunities.; Active listening, empathy, and rapport-building.; Handling complaints and turning them into opportunities.; Day 3: Managing Difficult Clients and Conflict Resolution Techniques to manage challenging situations. Stress management for customer-facing roles.; Techniques to manage challenging situations.; Stress management for customer-facing roles.; Day 4: Understanding Protocol in Professional Settings Importance of protocol in business and formal events. Cultural sensitivities and etiquette essentials.; Importance of protocol in business and formal events.; Cultural sensitivities and etiquette essentials.; Day 5: Protocol Practices in Corporate and Diplomatic Environments Dress codes, formal greetings, and seating arrangements. Hosting VIPs and high-profile individuals.; Dress codes, formal greetings, and seating arrangements.; Hosting VIPs and high-profile individuals.

Target Audience

By the end of the program, participants will be able to: Customer service professionals aiming to enhance their skills.; Event planners and coordinators seeking to master event management.; Protocol officers working in corporate or diplomatic environments.; Administrative professionals involved in customer service or event-related responsibilities.; Any individual aspiring to excel in customer satisfaction, professional etiquette, and event delivery.

Target Competencies

n/a