Leadership and Communication

Organizing and delivering thoughts and messages

• Understanding your leadership role and its relation to communication
• Organizing your ideas using mind mapping
• Presenting vs. Public Speaking
• Importance of communication to any leader
• Essentials of public speaking
• Communicating tasks and assignments effectively
• Communicating performance issues

Earning credibility as a leader

• Identifying the characteristics of a credible leader
• Establishing your credibility firmly
• Six main sources of power of any leader
• Creating a positive professional image within the organization
• Changing communication style depending on team member and condition
• Motivating through communication
• Creating an environment of engagement

Winning hearts and minds of people

• Knowing your employees
• Managing your employees' expectations
• ‘Selling’ your ideas to an audience
• Creating a persuasive message that evokes the right emotions
• Reframing a message from negative to positive
• Reframing a message from subjective to objective
• Adjusting your message to accommodate the audience’s needs, wants and style
• Communicating difficult news or unpopular messages
• Leading and communicating during a crisis

Building consensus, commitment and cooperation

• Principles of ethical leadership
• Ethical dilemmas faced by leaders
• Identifying techniques for building consensus
• Describing how to secure commitment and cooperation to your change initiatives
• Creating healthy inter-departmental cooperation and communication

Leading organizational communication

• Controlling and managing rumors
• Dealing and managing office politics
• Responding to key political behavior
• The four types of grapevine chain
• Leading cultural change
• Transparency in an organization: how far should we go?
• Choosing the right channel for communicating your message
• Communicating and leading your organizational vision, mission and values