Strategic Planning Using the Balanced Scorecard

DAY 1

A Tool for Managing Strategic Performance

• Introduction to the Balanced Scorecard

• Benefits of the Balanced Scorecard

• Linking Mission and Vision to operations

• Application and uses of the Balanced Scorecard

• The Financial, Customer, Process perspectives in detail

• Overview of the Balanced Scorecard creation process

• Strategy maps and Strategic Themes

• Strategic Measures and Strategic Targets

• Lessons learned from Day 1

DAY 2

Developing a Balanced Scorecard

• Create a strategy-centric organisation

• The Learning & Growth perspective in detail

• Define strategy, identify strategic themes and build strategic linkages

• Engage the leadership team

• Importance of data collection, interviews and focus groups

• Strategic documentation

• Work with the Case Study

• Strategic objectives and strategic themes

• Lessons learned from Day 2

DAY 3

Monitoring Strategic Performance

• Purpose of strategic measures and their relationship with KPIs

• Lead and lag measures

• Develop appropriate measures using the Strategy Map

• Examples of measures for each of the four perspectives

• How to implement the Balanced Scorecard

• Lag and lead measures

• Determine measures and targets

• Map strategic initiatives

• Case study activities

• Lessons learned from Day 3.

DAY 4

Implementing A Balanced Scorecard

• Set appropriate stretch targets for each objective

• The Strategic Management System and performance management

• Map strategic initiatives for HR

• Plan for implementation

• Bring about successful change

• Communicate the Balanced Scorecard

• Develop appropriate targets using the Strategy Map and Measures

• Cascade the Balanced Scorecard across the organisation

• Strategy Review Meetings

• Case study activities

• Lessons learned from Day 4

DAY 5

Pulling it all together

• How to make it work in your organization

• Create an outline project plan

• Identify key roles and key players

• Case study activities

• Top Tips for success

• Create a personal plan of action

• Lessons learned from the programme.