Business Process Outsourcing Management (BPO)

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Understanding Outsourcing Business Environment Regulatory Commercial Logistics; Regulatory; Commercial; Logistics; Outsourcing Opportunities How others are benefiting? How the ground-rules are changing?; How others are benefiting?; How the ground-rules are changing?; Understanding Outsourcing Business Processes (Flow Chart Approach); Analyzing Your Organizational Needs Products Services Speeding up of Deployment; Products; Services; Speeding up of Deployment; Redefining Work for Outsourcing; Finding the Outsourcing Partner; Outsourcing Contract Conditions to Protect your Organization; Controlling the Transition Processes; Effective Outsourcing Monitoring & Management; Maintenance of Outsourcing Relationship; Outsourcing Pitfalls; Outsourcing Good & Best Practices; Outsourcing Action Plan for your Organization (Your Leadership Plan).; 2 week workshop on preparing an outsourcing implementation plan.

Target Audience

Target Competencies

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