Key Managerial Skills for New Managers and Supervisors

Responsibilities of new managers

• Why most new managers and supervisors fail
• Managing in the new competitive landscape
• Managing for competitive advantage
• Roles and responsibilities
• The four functions and ten roles of management
• Skills needed at different management levels
• Common mistakes made by new managers and supervisors

Teams and leadership

• Differences between teams and work groups
• What makes a team
• How teams can fail
• Characteristics of high performing teams
• Stages of team formation
• Team dynamics and team building
• Situational leadership and its application to team leadership
• Current trends and issues

Mastering the art of motivation

• Definition of motivation
• Myths about motivation
• The main theories
• Current trends and issues
• Implications for managers

Delegation

• Definition of  delegation and why to delegate
• Root causes of poor delegation
• Learning the steps to effective delegation
• Empowering and motivating employees through delegation
• The dos and don’ts of delegation

Time and stress management

• Definition of time management
• Identifying your time wasters with the activity log
• Dealing with and managing your time wasters
• Start planning effectively
• Using the priority matrix and to-do lists
• Definition of stress
• Causes and symptoms of stress
• Techniques and approaches to managing stress

Problem solving and decision making

• Tools and techniques
• The traditional approach to problem solving
• The helicopter view
• The Ishikawa fishbone technique
• The How-How technique
• The dos and don’ts of brainstorming techniques