Effective Contractor Management in Maintenance Technical Projects

Day 1: Fundamentals of Contractor Management

• Overview of contractor management in technical maintenance projects

• Key stages in contractor selection and onboarding

• Defining roles, responsibilities, and expectations for contractors

• Developing clear scopes of work and performance standards

• Case study analysis on contractor management successes and failures

Day 2: Compliance and Risk Management

• Compliance requirements: Safety, regulatory, and contractual obligations

• Identifying and mitigating risks in contractor operations

• Establishing effective safety protocols and ensuring contractor adherence

• Risk management tools and techniques for contractor oversight

• Workshop on identifying risks and developing mitigation strategies

Day 3: Contractor Performance Evaluation and Monitoring

• Techniques for monitoring contractor performance

• Setting key performance indicators (KPIs) and milestones

• Tools for tracking and evaluating contractor work quality and productivity

• Handling non-performance and corrective actions

• Role-playing exercise on contractor performance reviews

Day 4: Effective Communication and Dispute Resolution

• Building strong communication channels with contractors

• Techniques for negotiation and managing contractor relationships

• Identifying potential conflicts and implementing proactive dispute resolution strategies

• Documentation best practices for contractor interactions

• Workshop on negotiation techniques

Day 5: Continuous Improvement and Project Handover

• Strategies for continuous improvement in contractor management

• Contractor feedback mechanisms and lessons learned for future projects

• Effective handover and project closeout processes

• Developing long-term partnerships with contractors for maintenance success

• Case study: Evaluating project handover processes