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Course Category
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→ Administration and Secretarial
→ Auditing and Governance, Risk and Compliance
→ Banking, Insurance and Financial Services
→ Business Continuity and Crisis Management
→ Communication and Writing Skills
→ Construction Management
→ Contracts Management
→ Customer Service
→ Data Management and Business Intelligence
→ Digital Innovation and Transformation
→ Energy and Water Management
→ Financial Technology (FinTech)
→ Health, Safety and Environment
→ Human Resources and Training
→ Interpersonal Skills and Self Development
→ IT Management
→ Leadership and Management
→ Legal
→ Maintenance and Engineering
→ Marketing and Sales
→ Monetary Economics
→ Monitoring and Evaluation
→ Oil and Gas
→ Planning and Strategy Management
→ Port and Shipping Management
→ Procurement and Supply Chain Management
→ Project Management
→ Public Relations
→ Quality and Productivity
→ Security Management
→ Tourism Management
→ Transport and Logistics
More Links
→ Public Training Courses
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Resolving Contractual Claims and Disputes

Why Attend

Contracts are fundamental to successful project execution and business operations. However, disputes and claims often arise due to changes, miscommunication, or unclear contract terms. Resolving Contractual Claims and Disputes is a professional training program developed by Global Horizon Training Center to help participants understand, manage, and resolve contractual claims effectively.

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Identify and avoid the common causes of contractual claims and change orders.; Understand different types of claims and how to proactively manage each.; Apply practical methods for handling disputes, including negotiation and ADR.; Work through a realistic case study simulating the full claims and dispute process.

Target Audience

This program is ideal for: Contract managers and administrators; Project and procurement professionals; Legal and compliance officers; Engineers and consultants involved in contract execution; Anyone responsible for managing contract claims and change orders

Target Competencies

n/a

Day 1: Why Claims Occur – Red Flags and Root Causes

  • Common causes of claims

  • Contractor and owner practices that trigger disputes

  • Problems in contract documents and award processes

  • The importance of thorough documentation and records


Day 2: Proactive Contract Management and Claim Prevention

  • Understanding your contract terms

  • Managing general and special conditions

  • Communication strategies for early issue resolution

  • Practical tools for avoiding disputes


Day 3: Types of Claims and Damage Quantification

  • Nature and categories of claims

  • Identifying fair vs. unfair claims

  • Claims submission process

  • Calculating liquidated and actual damages


Day 4: Dispute Resolution Techniques

  • Step-by-step negotiation process

  • Overview of arbitration and litigation

  • Introduction to Alternative Dispute Resolution (ADR)

  • Choosing the right resolution approach


Day 5: Case Study Simulation

  • Real-world project scenario

  • Analysis of contractual problems and claims

  • Team-based resolution workshop

  • Final discussion, feedback, and lessons learned

$2875

Addis Ababa

Country: Ethiopia

Duration: One week

Date: 22–26 Sep 2025

Register

$1375

Arusha

Country: Tanzania

Duration: One week

Date: 09–13 Feb 2026

Register