Effective skills for HR Professionals

Day1

Emotional intelligence (EI): the base for honing HR professional competencies

• Definition of emotional intelligence

• Self-awareness and self-management

• The importance of EI for HR professionals

• Developing EI competencies

• Daily applications in the HR environment

Day 2

Public speeches and presentations

• Purpose and objectives, different types

• Structure of presentations

  • The three 's' rule

  • The skeleton of an effective speech

  • Powerful openings

  • Previews and transitions

  • Substance or key points

  • Reviews and closing

• Supporting your speech

• Public speaking anxiety and how to deal with it

• Style of presenting

  • Body positioning, hand movement, eye contact, dress, and appearance

  • Mannerisms, verbal tics, verbal variety, and pauses

Day 3

Persuasion and influencing

• Definition of persuasion and influencing

• Steven Covey's circle of influence and circle of concern

• HR application of persuasion and influencing

• The different techniques of influence and persuasion

• Use of techniques for different business and HR situations

Day 4

Creative problem-solving and decision making

• Scanning, analysis, responses, and assessment

• The problem-solving cycle

• Creative problem solving: methods and overcoming barriers

• Link between problem-solving and decision making

• The 6 step process to decision making

Day 5

Understanding accounting & finance

• Accounting versus finance

  • Accounting: recording and reporting

  • Finance: analysis and decision making

• Understanding financial statements

  • Income statements, balance sheets, and the cash flow statement

• Performance measurement

  • Trend analysis

  • Common size financial statements

• Techniques of operational budgeting

  • Importance of budgeting

  • Methods of budgeting

    • Incremental budgets

    • Zero-based budgeting

    • Participative budgeting

  • Budgets as a control mechanism