Business Process Management Advanced Masterclass

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Understand advanced process analysis techniques and when to use them; Understand how to prioritize a set of processes for improvement; Understand how to model-specific sets of procedures; Understand various ways of measuring process performance; Understand how to organize a BPM project team; Understand the basics of planning and scheduling a BPM project; Understand the principles of change management and the importance of communication with both internal and external stakeholders; Understand how to communicate and gain project acceptance; Understand the contents and structure of the BPM deliverables created during each phase of a change project

Target Audience

This class is designed for business, process, and systems analysts as well as process improvement project managers with some process project experience who are interested in expanding their knowledge, understanding, and skills in order to solve more challenging process problems. 

Target Competencies

n/a