The Certified Competent Manager

Why Attend

This comprehensive development program will give you the tools and skills you will need to manage your team and be a Competent Manager covering all aspects of modern management, this is your opportunity to learn and practice a whole range of tried and tested and cutting edge techniques for managing people. You will leave the seminar with added confidence to get the very best out of your team and manage in a way that will motivate and inspire your team to achieve greater results and work in a more productive way. By using the techniques learned on this course you will soon be seen within your organization as a Competent Manager

Overview

Course Outline

Schedule & Fees

Course Methodology

Instructor-led training that uses interactive learning methods, including class discussion, small group activities, and role-playing

Course Objectives

Develop their understanding of the skills and competencies required by the competent manager; Develop an understanding of different approaches to management, including leadership styles; Learn how to performance manage teams and individuals; Understand how to manage and develop teams; Consider the role of negotiation, influencing, and persuasion for the competent manager; Plan your own continuous professional development

Target Audience

Target Competencies

n/a

Day 1:

Seminar introduction and objectives

Reviewing the role of the competent manager
Identifying the skills and competencies required by the role
Understanding how management has to adapt to a culture
The new business reality and impacts on managers
Building a professional development plan
Creating business culture within our team
Creating minimum behavioural standards
Risk, reward, and motivation

Day 2:

Establishing the difference between management and leadership

Reviewing alternative approaches to management
Establishing your own leadership and management style
Identifying the impact your leadership and management style has on your team
Learning that personality styles and assigning responsibility are linked
Understanding the mindset of your staff
How to run effective team meetings
How to hold performance improvement meeting
Time management

Day 3:

Understanding the performance management cycle

Identifying and agreeing individual and team objectives
Ensuring everything is in place for excellent performance
Monitoring performance
Reviewing performance and giving feedback
Effective questioning techniques
Silent coaching to improve individual performance
Listening to a manager's greatest weapon
4 quadrant model of motivation

Day 4:

Identifying stages of team development

Understanding the difference between a group and a team
Different team roles and their contribution to a successful team
Identifying and planning effective team development
How to present our ideas to the team
Communication tools for managers
The relationship bank account
Deposits and withdrawals
Creating a culture of recognition
The recognition formula

Day 5:

Negotiation styles and when they might be appropriate

Influencing your line manager, colleagues, and customer
Identifying appropriate opportunities and strategies for persuasion.
Negotiation secrets to help you win
Letting the other person Save face
Case study of elite negotiators
Continuing development schedule
Readers are leaders

$4475

Rome

Country: Italy

Duration: One week

Date: 15–19 Sep 2025

$2875

Maputo

The Certified Competent Manager

Overview

Course Outline

Schedule & Fees

Course Methodology

Course Objectives

Target Audience

Target Competencies

$4475

Country: Italy

Duration: One week

Date: 15–19 Sep 2025

$2875

Country: Mozambique

Duration: One week

Date: 09–13 Feb 2026